Event Organizer Support

You can now grant partners access to the box office using their partner ID and password. Additionally, it's now possible to manage app and box office (BO) permissions individually for partners under Settings > Partner Access. To edit or set these privileges, Find the Box Office optionsCheck PC-Based POS Terminal Click Edit Privileges A pop-up…

You can automatically hide an item from the customer's view if they are not on sale. This is a great feature for doing things like limited-time specials (e.g., Valentine's Day-only promo), or auto show/hiding pricing tiers on an event. You can select this feature when creating or editing a ticket type. Enter the relevant information about…

You can define how many tickets a discount/coupon code will be valid for that can be used for group ticketing. For example, a customer must buy at least 3 tickets to receive a group discount at checkout. There are two ways to set up group discount ticket packages for your event’s registration. Option 1 Log…

With Purplepass, you can generate a live stream widget code for your next event within seconds using the following steps: Log in to your Purplepass event organizer dashboardSelect Tools from the top navigation bar Locate and select Live Stream Widget from the left sidebar navigation menu Complete the steps (1-3) presented on-screen Enter the width of your widget,…

Once you generated your live stream widget code, you will need to apply it to your live stream ticket type. Follow the steps below: Select Create New Event from the top navigation bar, or edit an existing event Scroll down to the Ticket Pricing and Options subsectionClick Add Live Stream below the admission type options or previously…

If you're creating a recurring or multi-performance series, you can require the customer to first select the event date before being able to access the ticket options. By default, customers are automatically routed to the next in this series. With this feature enabled, customers are forced to explicitly choose showtime before making a purchase. To enable…

If you would like to add a special note to the customer or post up your own custom terms and conditions, you can enter by following these steps: Log in to your Purplepass event organizer dashboardClick Create New Event to create a new event or Edit a preexisting one Scroll down to the Additional Options…

If you create hidden ticket types for an event, you can view them on the event page as an organizer. When viewing the event live as the event organizer, you will see the option to Show Hidden Items. If you check that box, the ticket type hidden will appear, so you can see all your…

Auto-trigger price changes based on the number of tickets sold or a specified date, whichever comes first. A common use of this feature is to sell discounted tickets prior to the event and then, on the day of the event, automatically increase the price for online and door sales. Log in to your Purplepass event…

If you need to remove a code you created for an event, follow the steps below. At the top of the page under the first options is a checkbox labeled List of codes (Uploaded or automatically generated)Check that boxUnderneath, a blue link will appear that says Manage lists Click the link and the pop-up window…

If you want to enable multiple codes to be used together on a single purchase, follow these steps. For more information on creating promo codes, click here. Log in to your Purplepass event organizer dashboardEdit an existing event or click on Create New Event in the top navigation menu  When creating your event, scroll down…

If you want to limit the number of times someone can use a promo code for an event follow the steps below. For more information on creating promo codes, click here. Log in to your Purplepass event organizer dashboardEdit an existing event or click on Create New Event in the top navigation menu  When creating…

To provide exclusive tickets to individuals who possess a promo code, follow the steps below. For more information on creating promo codes, click here. Log in to your Purplepass event organizer dashboardEdit an existing event or click on Create New Event in the top navigation menu  When creating your event, scroll down the page until…

Once on the pop-up window, Manage Coupon Lists, you’ll see a line for each list with a blue link located to the right labeled Edit. Click EditIn the new pop-up window, check the box labeled Auto generate codes for me OR upload your own list 3. Enter the number of additional codes to be added in the box titled Numbers of…

A multi-performance series allows you to create a series of events. An example of this would be a 2-week musical production with matinees on Sunday. This is different from a recurring event because recurring events happen regularly, annually, or on designated days. An example of this would be a weekly event that occurs every Thursday…

You can require customers to use a promo code in order to purchase their pass or package option. To do so, follow these steps: Log into your Purplepass event organizer dashboardSelect Passes & Packages Scroll to the header Passes & Packages to create your flex pass (Create new pass/package)Select the Option button A pop-up box…

You can enable the option to hide the coupon code field if there are no current codes being applied toward an event or no more being offered. For instructions on creating a promo code, click here. Log into your Purplepass event organizer dashboardCreate a new event or select one to editScroll down to the Ticket…

Once you create your pass or package options for an event, you can view current or past ones in your account. Log into your Purplepass event organizer dashboardSelect Passes & Packages Go to the first box that shows current passes/packages. This shows the pass name, with the options to edit, copy or delete them. To…

With Purplepass, you have the option to create passes and packages as a ticket type, rather than individual ticket sales. For example, you can build a season pass so guests can purchase a bulk of tickets to different games or events of the season. To duplicate current or past passes already made, follow these steps:…

With a season pass, users can attend the games or events of their choice throughout the entire season or year. A season pass will allow customers to attend any available event throughout the season or year, giving them the flexibility they want. Log into your Purplepass event organizer dashboardSelect Passes & Packages Scroll to the…

An event divider is a colored subsection that can be added to your ticket widgets. Using an event divider is not only useful for segmenting ticket types, memberships, and specific programs or passes you have available, but it is a way to present any event as visually aesthetic. Adding dividers with labels Log in to…

The following consists of common issues that might come up when testing your live stream widgets/ticket types as well as Purplepass' live stream technology. Live stream URL isn't loading properly Testing your live stream to make sure it's working Automatically resize your stream to fit your embed code Issue #1: My live stream URL isn’t…

If you are planning a live-streaming event or want to provide customers with the ability to purchase access to your live stream, you can create a streaming ticket type and embed the experience directly onto your website. What is a live stream widget? Creating a live stream ticket type What is a live stream widget?…

Creating a flex pass provides customers the ability to purchase a pass for events they are interested in attending, rather than the entire season. With the flex pass, you can add as many tickets from as many events to your account as you’d like. However, with a season pass, users can attend the games or events…

Using the File Upload feature from Purplepass allows you to request additional information or files from future guests at checkout. By using the File Upload feature, you can request everything from additional identification and waivers to proof of vaccination or a negative COVID-19 test.  Here's how to add the upload file feature at checkout: Log…

A COMP ticket type is a complimentary ticket or a ticket provided free of charge. These are usually provided to volunteers, talent, guest speakers, special guests, etc. To create a physical COMP ticket type/stock, follow the instructions below. Log in to your Purplepass event organizer dashboard. NOTE: An event must be made first before tickets…

If you want to reschedule or want to proceed with postponing your event, follow the steps below. For instructions on notifying customers of these changes, click here. Log in to your Purplepass event organizer dashboardClick My Events at the top navigation bar if not on that page already Find the event listed that you want…

If you would like to cancel or delete an event posted with Purplepass, follow these steps: Log in to your Purplepass event organizer dashboardSelect My Events at the top of the navigation bar if not on that pageLocate your event on the main screen and click Edit To cancel an event, click the Mark as…

When you edit or add changes to your event, the changes may not be reflected immediately. It may take a few minutes to appear on the page. Be sure to refresh the page after a few minutes to see if the new information appears to the event listing.

When you go to the event page of a recurring event and have a drop-down menu with different event dates, customers will see a colored circle to the left of each event. These circles indicate the following: Yellow - The event isn’t on sale yet. Green - The event is on sale. Red - The…

If you want to copy an event or create an event that is almost the same, except for a few minor changes, follow these steps. Log in to your Purplepass event organizer dashboardClick My Events at the top of the dashboard To the right of the event, select Copy to copy that eventYou will be…

If you're hosting an event that happens regularly, annually, or on a designated day of the week, then you are creating a recurring event. If you've already created your event and need to make edits or template changes, follow these steps. Log in to your Purplepass event organizer dashboardClick My Events at the top of…

A one-time event will only take place a single time and is unique from what would be otherwise known as a recurring event. An example of a one-time event would be a concert or a traveling art exhibit that is happening once.  In contrast, an example of a recurring event would be an event that happens…

You can create custom print-at-home ticket designs in your account. After you create it, you are able to apply the design to your event. Follow the steps below: Log in to your Purplepass event organizer dashboardIn the dashboard, click Create New Event or, you choose to edit an existing event. Scroll to the bottom of…

Instead of physical ticket stock, you can create custom print-at-home ticket templates to use for an event as a ticket for entry. To build custom print-at-home tickets Log in to your Purplepass event organizer dashboardSelect Tools from the top navigation bar Click Custom Print-at-Home on the left navigation bar or in the box on the…

You do have the ability to offer your customers your tickets with no fees.  This would work by absorbing the cost of fees for selling tickets.  Instead of selling tickets and then passing on the fees, the service fee would come out of the face value of the ticket.  By default, the customer will pay…

There are a few best practices for marketing an event. Below are some strategies you can take on when promoting your event that are commonly used by our event organizer that get successful results.  First do your research. Know who your target market is, demographics, where your audience hangs out and how to connect with…

Whether you are advertising your event online or offline, it is important to try setting an easy-to-remember URL link to your ticket page so your customers will remember. When posting your event, you can enter a Shortcut URL that links directly to your ticket page (for example Purplepass.com/MySuperParty). This makes it easy for customers to…

If you want instructions for posting an event, follow these steps:  Log in to your Purplepass event organizer dashboardClick Create New Event in the top navigation bar Fill out all the required fields Publish your event

In order to begin selling tickets on Purplepass, you need to have an event organizer account.  To register an event organizer account so you can sell tickets, go My Account tab on Purplepass.comSelect Event Organizer Fill out the form on the right If you have any questions, you can email us sell@purplepass.com or you can…

The purpose of creating a hidden ticket type(s) allows you to do a backend sale for exclusive discounts that they don't want available to the public. Another reason is that it gives you the ability to have items available in the box office but not online. For example, if you wanted to do a door…

If you want to change the order of the questions you are asking at checkout, follow these steps: Log in to your Purplepass event organizer dashboardSelect Create New Event in the top navigation bar or edit an existing one Scroll down to the Additional Options section under Create New Event. NOTE: make sure you have…

You can create custom questions to sell merchandise at checkout. This is great for merchandise that requires questions/answers, such as shirt sizes, color options, etc. To create your questions, Log in to your Purplepass event organizer dashboardSelect Create New Event in the top navigation bar or edit an existing one Scroll down to the Additional…

Custom checkout questions are used for collecting more data at checkout; files, documents, surveys, polls, ratings,s, etc. To add custom questions to your checkout, follow these instructions and tips. Creating custom questions Understanding the different question types Verifying my event's checkout questions Creating custom questions Log in to your Purplepass event organizer dashboardSelect Create New…

If you want to use the auto-trigger feature to apply a group discount to an event, follow these steps: Log in to your Purplepass event organizer dashboardEdit an existing event or click on Create New Event in the top navigation menu When creating your event, scroll down the page until you reach the Ticket Pricing…

If you want to use the auto-trigger a discount feature to automatically apply a discount when certain criteria are met, follow these steps: Log in to your Purplepass event organizer dashboardEdit an existing event or click on Create New Event in the top navigation menu When creating your event, scroll down the page until you…

You can create personalized promo codes for your event, from anything from buy-one-get-one to tracking links and group discounts. For more information on how to require a promo code to make a purchase, click here. Creating a single promo code Setting the discount type for your event Setting your date and time limitations Creating a…

If you want to provide tickets to a certain group of people using ID numbers, follow these steps: First, create a promo code list. Log in to your Purplepass event organizer dashboardEdit an existing event or click on Create New Event in the top navigation menu When creating your event, scroll down the page until…

If you plan to use a variety of promo codes as rewards for preferred customers on a coupon list who have met certain criteria to qualify for a discount, consider these suggestions. A one-time promo code can be created and used for customers who have bought a certain number of tickets to qualify for an…

If you want to create a promo list (list of codes) in your Purplepass dashboard, follow these steps: Log in to your Purplepass event organizer dashboardEdit an existing event or click on Create New Event in the top navigation menu 3. When creating your event, scroll down the page until you reach the Ticket Pricing…

If you want to find out how to determine the status of the promo codes for your events and whether they are active or expired, follow these steps: Log in to your Purplepass event organizer dashboardEdit an existing event When creating your event, scroll down the page until you reach the Ticket Pricing and Options…

A promo code is a digital coupon consisting of letters and/or numbers you can apply when making a ticket purchase. Below is information on how you can require a code from your customers to make a purchase or receive a discount. For more information on how to create a promo code in your Purplepass account,…

If you need to enter custom dates that are irregular regarding your recurring event, follow these steps: Log in to your Purplepass event organizer dashboardEdit an existing event or select Create New Event in the top navigation menu Select Create Repeating Event when the pop-up carousel appears In the first section titled Basics, select Custom…

If you would like to create and then choose the type of recurring event, follow these steps: Log in to your Purplepass event organizer dashboardSelect Create New Event in the top navigation menu When the pop-up carousel appears, select Create Repeating Event In the Basics section, select the correct option under Type of recurring event?…

If you would like to use Purplepass for the volunteer signup page for events, you can make simple selections to enable this. Log in to your Purplepass event organizer dashboardSelect Create New Event in the top navigation menu A pop-up carousel will appear with three options. Select Create One Time Event Enter the event’s information,…

If you would like to change the buy ticket button the customer selects to purchase tickets from the default text to something custom, follow these steps: Log in to your Purplepass event organizer dashboardEdit an existing event or select Create New Event in the top navigation menu Select Create One Time Event when the pop-up…

If you would like to leave detailed information for the Purplepass staff, or specific instructions, you can easily accomplish this task by following these directions: Log in to your Purplepass event organizer dashboardEdit an existing event or select Create New Event in the top navigation menu Select Create One Time Event when the pop-up carousel…

If you would like to include a message after the transaction for those who make ticket purchases, you can do this by following these steps: Log in to your Purplepass event organizer dashboardEdit an existing event or select Create New Event in the top navigation menu A pop-up carousel will appear. Select Create One Time…

If you want to learn more about adding media and videos to an event posted on Purplepass, you can easily accomplish this by following the steps below. If this is your first time creating an event, use these instructions. Log in to your Purplepass event organizer dashboardEdit an existing event or select Create New Event…

If you want to grant customers access to an event ticket or to be able to purchase merchandise or upgrades as well, you can create this setting easily within your Purplepass event organizer dashboard. Log in to your Purplepass event organizer dashboardEdit an existing event or click on Create New Event in the top navigation…

If you plan to sell other items or tickets for other add-ons or event features such as parking or merchandise, you can accomplish this with a few easy steps. Log into your Purplepass event organizer dashboardEdit an existing event or click on Create New Event in the top navigation menu A pop-up carousel with three…

If you would like to show customers the total number of tickets left for purchase for an event, you can easily accomplish this task from your Purplepass event organizer dashboard. Log in to your Purplepass event organizer dashboardEdit an existing event or select Create New Event from the top navigation bar A pop-up carousel with…

If you are creating an event, the status checkbox option section allows you to notify customers about relevant information regarding tickets such as when the tickets are on sale or sold out. Follow these steps to set the status option for your event.  Log in to your Purplepass event organizer dashboardEdit an existing event or…

You can design ticket bundles for specific groups or tailor-made package offers. For instance, set up a family bundle that provides 2 adult and 2 child tickets at a reduced price when bought as a set. Alternatively, devise a VIP package featuring premium front-row seats, additional tickets, special concessions, and more. If you want to…

The option for collecting donations can be set when you create a new event or edit an existing one. Log in to your Purplepass event organizer dashboardSelect Create New Event in the top navigation bar or edit an existing one Find the Ticket Pricing and Options section. NOTE: When creating your different ticket types, you…

When creating recurring or event series, you can define personalized start and end times for ticket sales and event commencement for each ticket, all in a relative manner. For example, VIP tickets have a start time 1 hour before the event starts or stop sales of parking passes 3 hours before the event ends. If…

There are two different options for paying service fees.  Option #1: As an event organizer, you can choose to let the customer pay the service fee, in which case, it will be added to the sale price of the ticket.  Option #2: The second option is to absorb the service fee, which will be deducted…

A ticket reservation allows individuals to reserve tickets/seats and pay the event organizer at a later date. Our Search Orders section is where you will be able to collect payment from them at a later date.  In the instances where you would like to enable the ticket reservation-only feature, complete the following:  Go to the…

The process for setting the number of tickets that can be sold for an event includes: Log in to your Purplepass event organizer dashboardSelect Create New Event or edit the current event Go to your The Location section 4. Find Venue Capacity VENUE CAPACITY The venue capacity controls how many tickets you can sell; you…

The event's short description is 400 characters of text that will show up on search engines and on Purplepass in association with your event.  Things to possibly include in the short description: The title of the eventThe type of eventRelevant headlinersSpecial activities Use your short description to highlight your event and spark interest!  How to…

There are several scenarios in which having multiple passwords for an event would be beneficial to a client.  For instance, anyone who needs early access to an event before tickets are sold to the public would need a password to access the site to purchase or claim a ticket.Passwords are also set for certain time…

When you create an event, you have the option to use a URL to direct the customer to your Purplepass event. If you wish to reuse the URL from a past event, follow these steps: Log in to your Purplepass event organizer dashboardIn the top navigation bar, click Create New Event Select the type of…

When you are entering an event’s BASICS ticketing information and see Doors Open, this means the time that the venue will open doors to allow ticket holders to enter. This does not mean that the event will start at that time. When you create an event, please enter the time when the venue will open…

Creating a one-time event The Basics The Details The Location Ticketing pricing and options Additional media Additional options Tips to remember when creating an event Creating a one-time event A one-time event can easily be created by logging in to the Purplepass event organizer dashboard and following these steps. Select Create New Event on your…

Once you create an event organizer account with Purplepass, it takes just a few minutes to create an event. Follow these steps and tips below. Log in to your Purplepass event organizer dashboardClick Create New Event located at the top of the event organizer dashboard in the nav bar. NOTE: A pop-up menu will appear…