Event Organizer Support

A multi-performance series allows you to create a series of events. An example of this would be a 2-week musical production with matinees on Sunday. This is different from a recurring event because recurring events happen regularly, annually, or on designated days. An example of this would be a weekly event that occurs every Thursday…

You can enable the option to hide the coupon code field if there are no current codes being applied toward an event or no more being offered. For instructions on creating a promo code, click here. Log into your Purplepass promoter dashboardCreate a new event or select one to editScroll down to the "Ticket Pricing…

Once you create your pass or package options for an event, you can view current or past ones in your account. Log into your Purplepass promoter dashboardSelect “Passes & Packages" Go to the first box that shows your current passes/packages. It will show the pass name, with the options to edit, copy or delete them.…

With Purplepass, you have the option to create passes and packages as a ticket type, rather than individual ticket sales. For example, you can build a season pass so guests can purchase a bulk of tickets to different games or events of the season. To duplicate current or past passes already made, follow these steps:…

With a season pass, users can attend the games or events of their choice throughout the entire season or year. A season pass will allow customers to attend any available event throughout the season or year, giving them the flexibility they want. Log into your Purplepass promoter dashboardSelect “Passes & Packages" Scroll to the header…

An event divider is a colored subsection that can be added to your ticket widgets. Using an event divider is not only useful for segmenting ticket types, memberships, and specific programs or passes you have available, but it is a way to present any event as visually aesthetic. Adding dividers with labels Log in to…

If you are planning a live-streaming event or want to provide customers with the ability to purchase access to your live stream, you can create a streaming ticket type and embed the experience directly onto your website. What is a live stream widget? Creating a live stream ticket type Setting specific times for live stream…

Creating a flex pass provides customers the ability to purchase a pass for events they are interested in attending, rather than the entire season. With the flex pass, you can add as many tickets from as many events to your account as you’d like. However, with a season pass, users can attend the games or events…

Using the File Upload feature from Purplepass allows you to request additional information or files from future guests at checkout. By using the File Upload feature, you can request everything from additional identification and waivers to proof of vaccination or a negative COVID-19 test.  Here's how to add the upload file feature at checkout: Login…

A COMP ticket type is a complimentary ticket or a ticket provided free of charge. These are usually provided to volunteers, talent, guest speakers, special guests, etc. To create a physical COMP ticket type/stock, follow the instructions below. Log in to your Purplepass promoter dashboard. NOTE: An event must be made first before tickets can…

If you want to reschedule or want to proceed with postponing your event, follow the steps below. For instructions on notifying customers of these changes, click here. Log in to your Purplepass promoter dashboardClick “My Events” at the top navigation bar if not on that page already Find the event listed that you want to…

If you would like to cancel or delete an event posted with Purplepass, follow these steps: Log in to your Purplepass promoter dashboardSelect “My Events” at the top of the navigation bar if not on that pageLocate your event on the main screen and click “Edit” If you want to cancel an event, click the…

When you edit or add changes to your event, the changes may not be reflected immediately. It may take a few minutes to appear on the page. Be sure to refresh the page after a few minutes to see if the new information appears to the event listing.

When you go to the event page of a recurring event and have a drop-down menu with different event dates, customers will see a colored circle to the left of each event. These circles indicate the following: Yellow - The event isn’t on sale yet. Green - The event is on sale. Red - The…

If you want to copy an event or create an event that is almost the same, except for a few minor changes, follow these steps. Log in to your Purplepass promoter dashboardClick “My Events” at the top of the dashboard To the right of the event, select “Copy” to copy that eventYou will be redirected…

A one-time event will only take place a single time and is unique from what would be otherwise known as a recurring event. An example of a one-time event would be a concert or a traveling art exhibit that is happening once.  In contrast, an example of a recurring event would be an event that happens…

You can create custom print-at-home ticket designs in your account. After you create it, you are able to apply the design to your event. Follow the steps below: Log in to the Purplepass promoter dashboardFrom the dashboard, select “Create New Event” at the top of the navigation bar. Or, you can also choose to edit…

Instead of physical ticket stock, you can create custom print-at-home ticket templates to use for an event as a ticket for entry. To build custom print-at-home tickets Log in to the Purplepass promoter dashboardSelect “Tools” from the top navigation bar Click “Custom Print-at-Home” on the left navigation bar or in the box on the main…

There are a few best practices for marketing an event. Below are some strategies you can take on when promoting your event that are commonly used by our event promoters that get successful results.  First do your research. Know who your target market is, demographics, where your audience hangs out and how to connect with…

Whether you are advertising your event online or offline, it is important to try setting an easy-to-remember URL link to your ticket page so your customers will remember. When posting your event, you can enter a Shortcut URL that links directly to your ticket page (for example Purplepass.com/MySuperParty). This makes it easy for customers to…

In order to begin selling tickets on Purplepass, you need to have a promoter account.  To register a promoter account so you can sell tickets, go “My Account” tab on Purplepass.comSelect “Event Organizer” Fill out the form on the right If you have any questions, you can email us sell@purplepass.com or you can call us…

The purpose of creating a hidden ticket type(s) allows you to do a backend sale for exclusive discounts that they don't want available to the public. Another reason is that it gives you the ability to have items available in the box office but not online. For example, if you wanted to do a door…

You can create custom questions to sell merchandise at checkout. This is great for merchandise that requires questions/answers, such as shirt sizes, color options, etc. To create your questions, Log in to the Purplepass promoter dashboardSelect “Create New Event” in the top navigation bar or edit an existing one Scroll down to the “Additional Options”…

Custom checkout questions are used for collecting more data at checkout; files, documents, surveys, polls, ratings,s, etc. To add custom questions to your checkout, follow these instructions and tips. Creating custom questions Understanding the different question types Changing the order of questions asked at checkout Verifying my event's checkout questions Creating custom questions Log in…

If you want to use the auto-trigger a discount feature to automatically apply a discount when certain criteria are met, follow these steps: Log in to the Purplepass promoter dashboardEdit an existing event or click on “Create New Event” in the top navigation menu When creating your event, scroll down the page until you reach…

You can create personalized promo codes for your event, from anything from buy-one-get-one to tracking links and group discounts. For more information on how to require a promo code to make a purchase, click here. Creating a single promo code Setting the discount type for your event Setting your date and time limitations Removing codes…

If you want to provide tickets to a certain group of people using ID numbers, follow these steps: First, create a promo code list. Log in to the Purplepass promoter dashboardEdit an existing event or click on “Create New Event” in the top navigation menu When creating your event, scroll down the page until you…

For tips on how to quickly create, navigate and manage your promo code lists, use the following resources below. Creating a promo code list Upload a list of codes from a file Autogenerate codes Adding codes to an existing list Using promo codes for multiple events Creating a promo code list If you want to…

If you want to find out how to determine the status of the promo codes for your events and whether they are active or expired, follow these steps: Log in to the Purplepass promoter dashboardEdit an existing event When creating your event, scroll down the page until you reach the “Ticket Pricing and Options” sectionThe…

A promo code is a digital coupon consisting of letters and/or numbers you can apply when making a ticket purchase. Below is information on how you can require a code from your customers to make a purchase or receive a discount. For more information on how to create a promo code in your Purplepass account,…

If you would like to use Purplepass for the volunteer signup page for events, you can make simple selections to enable this. Log in to the Purplepass promoter dashboardSelect “Create New Event” in the top navigation menu A pop-up carousel will appear with three options. Select “Create One Time Event” Enter the event’s information, omitting…

If you would like to change the “buy ticket” button the customer selects to purchase tickets from the default text to something custom, follow these steps: Log in to your Purplepass promoter dashboardEdit an existing event or select “Create New Event” in the top navigation menu Select “Create One Time Event” when the pop-up carousel…

If you would like to leave detailed information for the Purplepass staff, or specific instructions, you can easily accomplish this task by following these directions: Log in to your Purplepass promoter dashboardEdit an existing event or select “Create New Event” in the top navigation menu Select “Create One Time Event” when the pop-up carousel appears.…

If you would like to include a message after the transaction for those who make ticket purchases, you can do this by following these steps: Log in to your Purplepass promoter dashboardEdit an existing event or select “Create New Event” in the top navigation menu A pop-up carousel will appear. Select “Create One Time Event”.…

If you want to learn more about adding media and videos to an event posted on Purplepass, you can easily accomplish this by following the steps below. If this is your first time creating an event, use these instructions. Log in to your Purplepass promoter dashboardEdit an existing event or select “Create New Event” in…

If you want to grant customers access to an event ticket or to be able to purchase merchandise or upgrades as well, you can create this setting easily within your Purplepass promoter dashboard. Log in to the Purplepass promoter dashboardEdit an existing event or click on “Create New Event” in the top navigation menu A…

If you plan to sell other items or tickets for other add-ons or event features such as parking or merchandise, you can accomplish this with a few easy steps. Log into your Purplepass promoter dashboardEdit an existing event or click on “Create New Event” in the top navigation menu A pop-up carousel with three different…

Show the total number of tickets available for sale Set the time when tickets go on sale Can I sell tickets later after I post an event? Show the total number of tickets available for sale If you would like to show customers the total number of tickets left for purchase for an event, you…

If you are creating an event, the “status” checkbox option section allows you to notify customers about relevant information regarding tickets such as when the tickets are on sale or sold out. Follow these steps to set the “status” option for your event.  Log in to the Purplepass promoter dashboardEdit an existing event or select…

Creating group ticket types Setting up group promo codes at checkout Using the auto trigger feature for group discounts Creating group ticket types If you want to create group ticketing and different package types for your event, follow these simple steps.   NOTE: This option only applies to tickets that are specific to this event. …

The option for collecting donations can be set when you create a new event or edit an existing one. Log in to your Purplepass promoter dashboardSelect “Create New Event” in the top navigation bar or edit an existing one Find the “Ticket Pricing and Options” section. NOTE: When creating your different ticket types, you will…

If you want to create custom event start times, follow these steps:  Log in to your Purplepass promoter dashboardSelect “Create New Event” in the top navigation bar or edit an existing one Find the section “Ticket Pricing and Options”When creating your ticket types, you will see an “Options” button to the right of the page…

A ticket reservation allows individuals to reserve tickets/seats and pay the event organizer at a later date. Our “Search Orders” section is where you will be able to collect payment from them at a later date.  In the instances where you would like to enable the ticket reservation-only feature, complete the following:  Go to the…

The process for setting the number of tickets that can be sold for an event includes: Log in to your Purplepass promoter dashboardSelect “Create New Event” or edit the current event Go to your “The Location” section 4. Find “Venue Capacity” VENUE CAPACITY The venue capacity controls how many tickets you can sell; you can’t…

The event's short description is 400 characters of text that will show up on search engines and on Purplepass in association with your event.  Things to possibly include in the short description: The title of the eventThe type of eventRelevant headlinersSpecial activities Use your short description to highlight your event and spark interest!  How to…

There are several scenarios in which having multiple passwords for an event would be beneficial to a client.  For instance, anyone who needs early access to an event before tickets are sold to the public would need a password to access the site to purchase or claim a ticket.Passwords are also set for certain time…

When you create an event, you have the option to use a URL to direct the customer to your Purplepass event. If you wish to reuse the URL from a past event, follow these steps: Log in to your Purplepass promoter dashboardIn the top navigation bar, click “Create New Event” Select the type of event…

When you are entering an event’s “BASICS” ticketing information and see “Doors Open”, this means the time that the venue will open doors to allow ticket holders to enter. This does not mean that the event will start at that time. When you create an event, please enter the time when the venue will open…

Creating a one-time event The Basics The Details The Location Ticketing pricing and options Additional media Additional options Tips to remember when creating an event Creating a one-time event A one-time event can easily be created by logging in to the Purplepass promoter dashboard and following these steps. Select “Create New Event” on your top…