Requiring a promo code to make a purchase

A promo code is a digital coupon consisting of letters and/or numbers you can apply when making a ticket purchase. Below is information on how you can require a code from your customers to make a purchase or receive a discount. For more information on how to create a promo code in your Purplepass account, click here.

Require a code

Make tickets available only to customers with a code

Limit the number of uses for each code

Limit code users for a certain amount of time

Allow multiple codes to be used together on a single purchase

Require a code

If you want ticket buyers to be required to use a code to complete a purchase, follow these steps:

1. Log in to the Purplepass promoter dashboard
2. Edit an existing event or click on “Create New Event” in the top navigation menu 

3. When creating your event, scroll down the page until you reach the “Ticket Pricing and Options” section
4. At the bottom of that section, select the “ Add coupon code” button located on the left side of the screen

5. The “Create Coupon Code” window will open
6. In the pop-up window, click the box labeled “Manually create one code”
7. Enter the promo code name in the box titled “Coupon code”
8. Next to the “Coupon code” box, enter the ticket type the code will be needed for in order to make a purchase in the "Valid with" box

9. Check the “No Discount” box

10. Once you’ve entered all the relevant promo code information, click the purple “Save Coupon Code” button at the bottom of the window
11. Then go to the ticket type that this code is for and select “Options”
12. Check the box that says “Require coupon code to purchase”

13. Then click “Update options” at the bottom of the window

Make tickets available only to customers with a code

1. Enter your event details until you reach the “Ticket Pricing And Options” section
2. In the first drop-down menu row, located to the right, is the “Options” button

3. Click the button and a pop-up window labeled “Advanced Options” will appear

4. Toward the bottom of the screen, there is a checkbox labeled “Require coupon/tracking code to purchase”. Check the box and then check the corresponding circle most relevant below.

5. Click the purple “Update Options” button at the bottom of the screen to save the changes. Once you enter this information, your customers can use their codes during checkout to redeem special offers and discounts you provide to them. 

Limit the number of uses for each code

In the pop-up window, click the box labeled “Manually create one code”

1. Select the ticket type by selecting the appropriate options in the drop-down menu titled “Valid with” located to the right of “Coupon code”

2. Select the type of discount, and then under the “Limit number of uses” text, check “limit to only” and enter the total number of promo codes that can be used in the box. NOTE: This is per event and not per user.
3. Finish entering your promo code information and then click the purple “Save Coupon Code” button at the bottom of the pop-up window

Limit code users for a certain amount of time

If you want to allow a specific group of people to purchase tickets for a set period of time, or limit code users, you can accomplish this by following these steps:

1. At the top of the page under the first options is a checkbox labeled “List of codes (Uploaded or automatically generated)”
2. Check that box
3. Underneath, a blue link will appear that says “Manage lists”

4. Click the link and the pop-up window “Manage Coupons Lists” will appear
5. Click the purple “Upload or Generate List of Codes”
6. Another pop-up box will open labeled “Create Coupon Code List”

At the top of the window, check the box titled “Upload a list of codes from a .txt .csv (One code per line)”. NOTE: Instead of uploading promo codes, you can upload a list of email addresses of the people who are allowed to make a purchase. This would be perfect for those who are VIPs or have met a certain criterion.

Once back on the “Create Coupon Code” window, select “No discount (Tracking only)”

Allow multiple codes to be used together on a single purchase

If you want to enable multiple codes to be used together on a single purchase, follow these steps. Enter all the relevant information and then check the box labeled “Allow this code to stacked with other codes”.

Finish entering your information and then click the purple “Save Coupon Code” at the bottom of the screen