Event Organizer Support

When designing your seating map, you can use the clone tool to quickly replicate your rows, tables, and curved seating sections with the clone tool. This makes the process of building your map extremely easy and efficient. Log in to your Purplepass promoter dashboard Select “Seating Maps” in the top navigation bar Select “Edit” for the…

Within the seating map builder, you can create public messages or internal notes. Different ways to add public or internal messages Adding messages or memos in the seating map builder Adding an internal memo when putting seats on hold Different ways to add public or internal messages Public messages allow you to add notes to…

With Purplepass, our maps are built to be true-to-form with all the curves, rows, and aisles, and everything is shown true to scale. Promoters can customize their custom seating maps by adding graphics, media, logos, selecting colors, etc. Below is a quick guideline for creating and customizing your seating maps in Purplepass. Adding different seat types…

The tool "Seat preview" allows you to add custom images to show attendees what their stage preview looks like from that seat. For more tips on creating and customizing your seating maps, click here. Log in to your Purplepass promoter dashboard Select "Seating Maps” in the top navigation bar Select “Edit” for the map you want…

If you want to export your seating map via PDF or PNG, follow these steps. Log in to your Purplepass promoter dashboard Select “Seating Maps” in the top navigation bar Select “Edit” for the map you want to edit A map will appear in a new window  Located in the top left corner is a gear icon…

In the seating map builder, there are a few tools you can select during the creation process to make building your map a little easier. Tools To locate your tool options Log in to your Purplepass promoter dashboard Select “Seating Maps” in the top navigation bar Select “Edit” for the map you want to edit A map…

You can customize your maps with color backgrounds, adding a border, shapes, and lines using the seating map builder. Log in to your Purplepass promoter dashboard Select “Seating Maps” in the top navigation bar Select “Edit” for the map you want to edit A map will appear in a new window  Select "Shapes & Lines" in the…

The seating map builder comes with an image library that offers a variety of seating map graphics as well as other icons such as restroom logos, accessibility, ATM, etc. Follow the steps below to add a stage graphic to your map. For more tips on customizing your map, click here. Log in to your Purplepass…

Our maps support seating types for rows and table shapes, including round, square, and rectangle. Follow the steps below to add your seating types. Log in to your Purplepass promoter dashboard Select “Seating Maps” in the top navigation bar Select “Edit” for the map you want to edit A map will appear in a new window  To…

You can give each seat a different status type depending on the actions you want to do. Status options in your seating map include "For Sale", "Hidden" and "Hold Seat". To edit your seat status Log into your Purplepass promoter dashboardSelect "Seating Maps" Select “Edit” for the map you want to edit Your map will appear in a…

Build customizable seating maps within your Purplepass account. You can add seats, logos, graphics, view stats, and more. Follow the steps below for adding text to your maps. Log in to your Purplepass promoter dashboard Select “Seating Maps” in the top navigation bar Select “Edit” for the map you want to edit A map will appear in…

Most promoters choose to skip row "I" on their seating maps to minimize confusion for their guests when finding their seats. Sometimes it can be confused with the letter one. The same confusion can happen with row "O" as some people see that as zero. To skip these rows, follow the instructions below Log into…

Either select "Create New Event" or edit an existing one when trying to add your seating map price levels as ticket types. Once in your event creation dashboard, Scroll down to the "Ticket Pricing and Options" section Select "Assigned Seating"Select your map under "Venue Map" and your pricing tiers should appear as ticket types Now…

Log in to the Purplepass promoter dashboard Navigate to "My Events" and select the "Map" button for the event map you want to view Launch your event’s seating mapClick on the seat that has been sold to review the order details. If seats were sold, they will appear white with a grey border on your…

On the seating map, there are three different designs that show various levels of ticket availability. All solid colors on the seating map in the Map Manager indicate seats/tickets. You can also use multiple colors to manage various ticket-level prices and tiers. Circles that appear white with colored outlines are seats that have been placed on…

For placing a hold on seats, make sure you select the map associated with that event. If you want to add an internal memo to seats on hold, follow these instructions. Log in to your Purplepass promoter dashboardSelect the “Map” button on the tab of the event you are managing inside your “My Events” page…

Hide preview icon for seats with photo - This option disables the camera icons that appear over a seat when you upload a photo for a seat preview. Show instructions when map loads - As a customer, when you load the map for the first time, it will show a panel with instructions. It will…

When creating your map, you can add pre-added icons to help label things on your map; restrooms, concessions, first aid, etc. Use the steps below to add an icon to your map: Log in to your Purplepass promoter dashboard Select "Seating Maps” in the top navigation bar Select “Edit” for the map you want to edit A…

To protect the integrity of the seating assignments, once seats have been sold for an event with assigned seating, the map cannot be changed. If you need to make changes to your seating map template, you can change the seating map by clicking the Venue button for that event.

To view all the seating maps available to you, go to “Seating Maps” at the top menu bar. These are all the maps that you can use for your events. If you don’t see your map, please contact your service rep for assistance. If a map is associated with an event, you can also view…

We will build seating maps at no cost for your venues. However, you can also build your own seating maps with our easy, customizable builder. If you would like us to build it, please send us the seating chart and we will add the map to your account typically within 24 hours.  Future updates and…

Of course! The only thing we would need from you is to let us know the price and name of each section so we can update the map of your event.

For maps that want tiered pricing levels, you can use this feature to add multiple price levels and seating types (VIP, general admission, orchestra seating, etc.). Log into your Purplepass promoter dashboardSelect "Seating Maps" Select “Edit” for the map you want to edit A map will appear in a new window  To add seats, select “Add…

Venue maps are usually built within 24 hours. However, it sometimes could take longer depending on the size and complexity of the map. Please contact your account rep or call us at 1-800-316-8559 so we can help you get your map built and added to your account.

Purplepass offers an assigned seating feature, where your ticket buyers will select their own seats on an interactive map. Any maps that are created for you will be under “Seating Maps" There will be all the master templates for your account. NOTE: Any edits done here will only reflect on new events that it is…

You can do this by going into your account under “Search Orders” Once you locate the customer’s order, you will see a “Reassign” button on their listing Click on this and it will bring up the seating map with their current seats To reassign them, you need to click on the seats they want to…

If you are trying to delete rows or chairs from your tables, follow these directions: Log into your Purplepass promoter dashboardSelect "Seating Maps" Select “Edit” for the map you want to edit Your map will appear in a new window  OPTION #1 Start by selecting the section you want to delete the seats from. Once selected the main…

If you want to change the name of your map, follow the instructions below. Log in to your Purplepass promoter dashboard Go to “My Venues” Click on the venue name, a small window will open, and you will be able to edit the name and description

If you want to change the color of your seating section, follow the instructions below. To add different pricing levels and colored sections to your map, use these instructions. Go to "Seating Maps" and edit the map you want to change the colors on Once your map pops up, select the seats or section you…

If you want to assign guest seating for ticket holders, follow the steps below. You can create and use our guest list feature to manage tickets, track COMPs, generate lists of attendees, send print-at-home tickets or deduct them from inventory, and more! Log in to the Purplepass promoter dashboardClick “COMP Guests” at the top of the navigation bar From…