Event Organizer Support

This support article goes over the routine maintenance that should be performed on the Boca printer periodically. Note: For instructions on setting up your ticket printer(s), you can download our setup guide. Adjusting the paper guideCleaning the print headCleaning the Platen (rubber drive roller)Cleaning the optical sensors 1. Adjusting the paper guide Check the slider bar,…

Use the follow tips and steps below for troubleshooting these common issues with a Boca ticket printer. NOTE: For instructions on setting up your ticket printer(s), you can download our setup guide. Boca is printing too far left or right on the ticket Printing too high, too low, or not printing straight Ticket information is printing…

There are a number of reasons why a printer may stop working. A few common reasons are: Windows did an update which severs the connection that QZ Tray establishesThe browser cache was cleared recently Steps if using an older version of windows This might also be due to using older non-Lemur Boca printers or computers…

Follow the steps below for setting up your Boca ticket printer(s). Note: For instructions on setting up your ticket printer(s), you can download our setup guide. Step #1: Connect printer to PC With the printer off, plug in your Boca USB cable to the printer and also to the computer. Plug the power cord into a…

TIP #1: DETERMINING THE CHANGE If you want to determine the change due from a cash sale, you can enter the money tendered. You don’t need to do this if you don’t need the calculator, however. Just go to processing the order if you know how much change is due. TIP#2: RESPONSE TIME Tap on…

Note: You can use the same Purplepass ID and password to login on multiple scanners and iPads, while using them simultaneously. You can log in to as many devices as you want with your same login information. This will not cause any problems. If you want to set up your mobile box office on your…

If you want some tips to make the scanning ticket process easier and more efficient, consider trying the following: TIP #1: SCANNING ENTIRE ORDER Scan the whole order instead of one ticket at a time to make the process faster. To admit the entire order, scan a ticket and click the green check Mark. Then,…

If you want to look up an order to check in a guest manually, follow these directions. Click the “SEARCH” icon at the upper right corner of the scanner. You can search by the order number or the ticket holder’s last name. Click on the order to bring up the “Order Actions” menu. You can…

SCANNING WITH A HANDHELD SCANNER If you want to use a handheld scanner, follow these directions. Press and hold the scan button. This will trigger the scanner.Hold the ticket approximately 4” to 8” away from the scanner.Be sure to hold the ticket straight, and the barcode faces the scanner directly. SCANNING ON YOUR SMARTPHONE If…

To get started with a wireless scanner, follow these steps: Power on the scanner in the top left corner.Next, start the Purplepass app.Log in to your account.Select the event at the bottom of the scanner to load.Scan your tickets.You can search orders in the upper right-hand corner of the screen.

STEP #1: DO A TEST PRINTThe first step for troubleshooting should be to do a test print. This step will determine if the printer and its components are working—Press “test print” on the Boca.  STEP #2: TEST THE CONNECTIONNext, test the connection by opening windows, typing something on the notepads, and printing. If it doesn't…

TROUBLESHOOTING SCANNERS: “LP Disconnected” - hit the home button on the iPhone to minimize the Purplepass Pro app, wait a second, then go back into the app.  It should reset the connection.All ticket scanning as invalid - Check to see if you are on the correct event.  To switch events, hit the settings button in…

There are a few equipment options for promoters to use for collections for events. Some of the equipment includes the following. The Purplepass Pro mobile app for scanning tickets Professional Wireless Scanners that are used by major companies and sporting events around the world. They are iPhone based and can scan most tickets, come in…

If you would like to download your customer’s contact information, follow these steps: Log in to your Purplepass promoter dashboard Click the “Search Orders” tab at the top of the navigation bar In the lower left-hand corner of the screen is a box with search criteria you can enter. Once you have entered the information…

If you would like to mark tickets as picked up at will call, follow these steps: 1. Log in to your Purplepass promoter dashboard 2. Click the “Search Orders” tab at the top of the dashboard 3. Find the order by using the filters on the right side of the page Under the “Order Actions”…

If you want to transfer one ticket order to another event (swap events), follow these steps: Log in to your Purplepass promoter dashboardClick the “Search Orders” tab at the top of the dashboardFind the order by using the filters on the right side of the page Once the order appears on the main screen, click…

If a customer requests to cancel tickets or reserved seats for an event but has not paid for them yet, you can void them by following these steps: Log in to your Purplepass promoter dashboardClick the “Search Orders” tab at the top of the dashboard Once you have located the transaction, you can click the…

To offer customers the option to reassign seats, do the following: 1. Log in to your Purplepass promoter dashboard 2. Click the "Search Orders" tab at the top of the dashboard 3. Once you enter the necessary information into the filters and the correct order appears in the main window, click “Reassign” to the left…

To get a printed copy of order details,  Log in to your Purplepass promoter dashboardClick the “Search Orders” tab at the top of the dashboard Once you’re on the order search page, enter the information regarding the orders you want to retrieve into the filters on the left Once your orders appear, you can isolate…

If you want individual, specific details regarding a single order, follow these steps: Log in to your Purplepass promoter dashboardClick the “Search Orders” tab at the top of the dashboard Once you’re on the order search page, enter the information regarding the orders you want to retrieve into the filters on the leftOnce your orders…

If you want to discover the many ways to sort your ticket order search results, follow these steps: Log in to your Purplepass promoter dashboardAt the top of the dashboard in the navigation bar, select “Search Orders” Use the Search option located on the left to get your list of orders to appear in the main…

If you want to find out if a ticket or order has been used, follow these steps: Log in to your Purplepass promoter dashboardAt the top of the dashboard in the navigation bar, select “Search Orders” Once you are on the order search page, you can enter the information to filter your search on the…

To search for particular ticket orders, follow these steps: Log in to your Purplepass promoter dashboardAt the top of the dashboard in the navigation bar, select “Search Orders” Once you are on the order search page, you can select a particular event or block of events by highlighting them. They will appear in the upper…

When you go to the event page of a recurring event and have a drop-down menu with different event dates, customers will see a colored circle to the left of each event. These circles indicate the following: Yellow - The event isn’t on sale yet. Green - The event is on sale. Red - The…

To view statistics from the box office sales with a breakdown of sales by terminal, Log in to the Purplepass promoter dashboard Select “Sales/Stats” in the top navigation bar From the drop-down menu titled “Select the Event” in the upper left, select the event you want stats for 4. Click the “Box Office” tab at…

If you want to change or are updating your company information, follow these steps: Log in to the Purplepass promoter dashboardClick “Settings” at the top right-hand corner of the screen At the top left of the screen, select “Profile" You can change all the information by clicking and typing in the new details, including your…

To resend guest list tickets or if you are modifying guest list entries,  Log in to the Purplepass promoter dashboardClick “Guest List” at the top of the navigation bar In the top left corner, there is a section titled “Guest List Management”. Select the event you want to create a guest list for from the…

If you want to determine the total amount deducted from sale prices as a result of customers using a coupon code follow these steps: Log in to your Purplepass promoter dashboardSelect “Tools” located at the top navigation bar on your home screen Next, select “Custom Reporting” located on the upper left portion of the screenIn…

If you would like to show customers the total number of tickets left for purchase for an event, you can easily accomplish this task from your Purplepass promoter dashboard. Log in to your Purplepass promoter dashboardEdit an existing event or select “Create New Event” from the top navigation bar A pop-up carousel with three different…

The process for setting the number of tickets for an event Log in to your Purplepass promoter dashboardSelect “Create New Event” or edit current event Go to your “The Location” section 4. Find “Venue Capacity” Venue Capacity The venue capacity controls how many tickets you can sell; you can’t sell past the number you put.…