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Looking up an order on a scanner
If you want to look up an order to check in a guest manually, follow these directions.
- Click the “SEARCH” icon at the upper right corner of the scanner.
- You can search by the order number or the ticket holder’s last name.
- Click on the order to bring up the “Order Actions” menu.
- You can do a few different things on this menu: Amit the guest, refund the order, print replacement tickets, email a digital receipt, preprint the receipt.
- When you’re finished, click “Done” to return to the main screen.