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Looking up an order on a scanner

If you want to look up an order to check in a guest manually, follow these directions.

  1. Click the “SEARCH” icon at the upper right corner of the scanner.
  2. You can search by the order number or the ticket holder’s last name.
  3. Click on the order to bring up the “Order Actions” menu.
  4. You can do a few different things on this menu: Amit the guest, refund the order, print replacement tickets, email a digital receipt, preprint the receipt.
  5. When you’re finished, click “Done” to return to the main screen.