Answers
Marking ticket status as “picked up” at will call
This feature is designed for clients who distribute tickets in advance of the event using pre-printed tickets. If you would like to mark tickets as picked up at will call, follow these steps below:
1. Log in to your Purplepass event organizer dashboard
2. Click the Search Orders tab at the top of the dashboard
![](/support/wp-content/uploads/2022/01/search-order.jpg)
3. Find the order by using the filters on the right side of the page
![](/support/wp-content/uploads/2022/03/guest.jpg)
- Under the Order Actions column, click the blue Picked up link and click yes when prompted
![](/support/wp-content/uploads/2020/09/PICKED-UP-TICKET-GIF.gif)
![Picked up blue link](/support/wp-content/uploads/2020/09/picked-up-link.jpg)
![Marked as pickup](/support/wp-content/uploads/2020/09/Marked-as-Pickup.jpg)