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How can I tell if a ticket/order has been used?

If you want to find out if a ticket or order has been used, follow these steps:

  1. Log in to your Purplepass promoter dashboard
  2. At the top of the dashboard in the navigation bar, select “Search Orders”
Search UPDATE
  1. Once you are on the order search page, you can enter the information to filter your search on the left of the screen

    the search orders form on Purplepass
  2.  In the results window (which will appear on the right), you will be able to view your filtered orders.
  3. Locate where it says “Tickets” in the top navigation bar for your orders
TICKETS USED GIF
a red arrow pointing to the word tickets

Click the blue link indicating how many tickets out of the order were used. A pop-up window will appear. This will show you the ticket(s) serial number, it’s status (used or not) and when it was used.

A pop up window with ticket information