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How can I tell if a ticket/order has been used?

If you want to find out if a ticket or order has been used, follow these steps:

  1. Log in to your Purplepass event organizer dashboard
  2. At the top of the dashboard in the navigation bar, select Search Orders
  1. In the order search page, enter the information to filter your search. This is also how you can search for particular orders/customers.

    the search orders form on Purplepass
  2.  In the results window (which will appear on the right), you will be able to view your filtered orders.
  3. Locate where it says Tickets in the top navigation bar for your orders
a red arrow pointing to the word tickets

Click the blue link indicating how many tickets out of the order were used. A pop-up window will appear. This will show you the ticket(s) serial number, its status (used or not), and when it was used.

A pop up window with ticket information