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Transferring a ticket order from one event to another

If you want to transfer one ticket order to another event (swap events), follow these steps:

  1. Log in to your Purplepass promoter dashboard
  2. Click the “Search Orders” tab at the top of the dashboard
  3. Find the order by using the filters on the right side of the page
  1. Once the order appears on the main screen, click “Transfer” under the “Order Actions” column
Transfer tickets GIF
a red arrow pointing to the transfer option
  1. Once you click “Transfer”, a pop-up window will appear that will allow you to select the new event and send an email confirmation of the transfer to the customer
  2. Click the "Transfer” button at the bottom of the page once you have entered all the information

    The transfer popup window