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Tips for using the mobile box office (Troubleshooting)

TIP #1: DETERMINE THE CHANGE

If you want to determine the change due from a cash sale, you can enter the money tendered. You don’t need to do this if you don’t need the calculator. Just go to processing the order if you know how much change is due.

Box office selling mode using Purplepass

TIP #2: RESPONSE TIME

Tap on the screen softly for a better response.

TIP #3: REFUNDING AN ORDER

Go to your recent transaction log to refund an order. Use the search icon at the upper right of the screen and when you locate the order, tap it. You’ll see a refund option. Select “Refund” to finish the action.

TIP #4: POS MODE

For will call or lost tickets, you can try the POS Mode. Tap on the item to add it to the cart. You can set the number of items at the bottom left. Then tap the items to add that number of items to your cart.

TIP #5: APPLYING DISCOUNTS

You can apply discounts in Box Office Mode by clicking an item in the cart. Choose the quantity and click the button labeled “Discount.”

For the POS Mode, select the item in the cart and click “Current Order” on the left. Then choose “Discount” to apply.