Event Organizer Support

You can use the Search Orders function to easily search for uploads and user information based on specific customers, events, or group orders. To create custom questions in your Purplepass account follow these steps. Searching order details Viewing checkout question responses Modifying order details Viewing customer answers and files submitted at checkout Searching order details Log…

In your account, you can set up alerts to notify you of ticket sales (daily, weekly, monthly, etc.). For more information on viewing different statistics in your account, click here. To set up these alerts, Log in to your Purplepass promoter dashboardSelect "Settings" Select "Sale Alerts" in the left-hand navigation bar When to receive alerts: You…

Log in to the Purplepass promoter dashboard Navigate to "My Events" and select the "Map" button for the event map you want to view Launch your event’s seating mapClick on the seat that has been sold to review the order details. If seats were sold, they will appear white with a grey border on your…

You can do this by going into your account under “Search Orders” Once you locate the customer’s order, you will see a “Reassign” button on their listing Click on this and it will bring up the seating map with their current seats To reassign them, you need to click on the seats they want to…

If you want to make sure the customer has access or tickets to the latest or updated event, follow these steps: Log in to your Purplepass promoter dashboardClick “Search Orders” If you want to make sure the customer has access or tickets to the latest or updated event, use the filter tool on the left…

If you would like to notify your customers of changes related to an event and there isn’t an automatic feature available, follow these steps: Log in to your Purplepass promoter dashboardClick “Tools” at the top of the navigation bar Click the “Email Customers” icon either in the left navigation bar or in the center of…

Issuing a refund for events Processing partial refunds for general admission tickets Processing refunds on assigned seats Processing partial refunds for assigned seating How long does it take for processing a refund for an event? Issuing a refund for events If you would like to process a ticket refund, follow these steps: Log in to…

If you would like to mark tickets as picked up at will call, follow these steps below: 1. Log in to your Purplepass promoter dashboard 2. Click the “Search Orders” tab at the top of the dashboard 3. Find the order by using the filters on the right side of the page Under the “Order…

If you want to transfer one ticket order to another event (swap events), follow these steps: Log in to your Purplepass promoter dashboardClick the “Search Orders” tab at the top of the dashboardFind the order by using the filters on the right side of the page Once the order appears on the main screen, click…

If a customer requests to cancel tickets or reserved seats for an event but has not paid for them yet, you can void them by following these steps: Log in to your Purplepass promoter dashboardClick the “Search Orders” tab at the top of the dashboard Once you have located the transaction, you can click the…

To resend an email confirmation to the customer, do the following:   Log in to your Purplepass promoter dashboardClick the “Search Orders” tab at the top of the dashboard Once you enter the information into the filters on the page and the order pops up in the main window, click “Resend” located to the right of…

You can use the Search Orders function to easily search for uploads and user information based on specific customers, events, or group orders.  Searching order details Viewing checkout question responses Editing order details Sorting ticket order results using a variety of criteria How to print out specific order details Searching order details Log in to…

If you want to leave a memo on a ticket order for reference, follow the steps below. Within the seating map builder, you can also create public messages or internal notes with these instructions. Log in to your Purplepass promoter dashboardAt the top of the dashboard in the navigation bar, select “Search Orders” Use the…

If you want to find out if a ticket or order has been used, follow these steps: Log in to your Purplepass promoter dashboardAt the top of the dashboard in the navigation bar, select “Search Orders” Once you are on the order search page, you can enter the information to filter your search on the…

To search for particular ticket orders, follow these steps: Log in to your Purplepass promoter dashboardAt the top of the dashboard in the navigation bar, select “Search Orders” Once you are on the order search page, you can select a particular event or block of events by highlighting them. They will appear in the upper…

If you are selling tickets yourself as the promoter to a customer directly, follow these steps: Log in to the Purplepass promoter dashboardLocate the event you want to sell tickets forClick on that event. It should open in a new page for purchasing tickets. Add your purchase to cart In the section titled “Billing Info”,…