Answers
Processing a ticket refund
If you would like to process a ticket refund, follow these steps:
- Log in to your Purplepass event organizer dashboard
- Click the Search Orders tab at the top of the dashboard

- Use the filters to the right of the main screen to locate the order you want to refund

- In the Order Actions column, click the blue refund link

- A pop-up box will appear and give you the option to choose the number of tickets you want to refund
How long does it take for processing a refund for an event?
If Purplepass is issuing a refund for an event, the money will usually take 7-10 days to process even though the refund is initiated within 48 hours.