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Steps to issuing a refund for event tickets

If you would like to process a ticket refund, follow these steps:

  1. Log in to your Purplepass promoter dashboard
  2. Click the “Search Orders” tab at the top of the dashboard
  1. Use the filters to the right of the main screen to locate the order you want to refund
Searching for orders Purplepass
  1. In the “Order Actions” column, click the blue “refund” link
refunding an order in Purplepass
  1. A pop-up box will appear and give you the option to choose the number of tickets you want to refund