Steps to issuing and processing refunds for events

Issuing a refund for events

Processing partial refunds for general admission tickets

Processing refunds on assigned seats

Processing partial refunds for assigned seating

How long does it take for processing a refund for an event?

Issuing a refund for events

If you would like to process a ticket refund, follow these steps:

1. Log in to your Purplepass promoter dashboard
2. Click the “Search Orders” tab at the top of the dashboard

3. Use the filters to the right of the main screen to locate the order you want to refund

4. In the “Order Actions” column, click the blue “refund” link

5. A pop-up box will appear and give you the option to choose the number of tickets you want to refund

Processing partial refunds for general admission tickets

You can process partial refunds for general admission tickets. Here's how:

1. Find the order you wish to process a partial refund for

2. Click “Void” or "Refund". Free tickets (e.g. $0.00) will say "Void". Paid orders will say "Refund".
3. A pop-up will appear confirming the refund and the total number of tickets that will be refunded.

Processing refunds on assigned seats

It's easy to process refunds on assigned seats with your Purplepass promoter account.

1. In your account, select “Search Orders”

2. Once you locate their order, you will see a button that says “Refund”

3. Click this and this will refund the order. A refund confirmation will be automatically emailed within 24-48 hours and funds will be back on the customer’s credit card, typically within 7-10 days.

Processing partial refunds for assigned seating

We currently do not support partial refunds for assigned seating ticket types. We recommend having the customer place a new order for the correct ticket types. Then, contact your Purplepass client care rep or support@purplepass.com.

We will process a full refund, including fees and the original order price.

How long does it take for processing a refund for an event?

If Purplepass is issuing a refund for an event, the money will usually take 7-10 days to process even though the refund is initiated within 48 hours.