Answers
Notifying customers of a postponed or rescheduled event
If you would like to notify your customers of changes related to an event and there isn’t an automatic feature available, follow these steps:
- Log in to your Purplepass event organizer dashboard
- Click Tools at the top of the navigation bar

- Click the Email Customers icon either in the left navigation bar or in the center of the screen

- Click Create New Email

- Enter the relevant information in the fields
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Click the box at the bottom to either schedule the send date or send it immediately
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On the right, you can use the filters to choose the contact group you wish to send the email to
- Click Save & Review
- Click Yes to send the email