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Notifying customers of a postponed or rescheduled event

If you would like to notify your customers of changes related to an event and there isn’t an automatic feature available, follow these steps:

  1. Log in to your Purplepass event organizer dashboard
  2. Click Tools at the top of the navigation bar
  1. Click the Email Customers icon either in the left navigation bar or in the center of the screen
red arrow pointing to where you can find the email customers tool
  1. Click Create New Email
  1. Enter the relevant information in the fields
  2. Click the box at the bottom to either schedule the send date or send it immediately
    a red arrow on the email customers screen pointing to scheduling options
  3. On the right, you can use the filters to choose the contact group you wish to send the email to
    the filter options for email customers tool
  4. Click Save & Review
  5. Click Yes to send the email