Answers
Steps for viewing and editing order details
You can use the Search Orders function to easily search for uploads and user information based on specific customers, events, or group orders.
Viewing checkout question responses
Sorting ticket order results using a variety of criteria
How to print out specific order details
Searching order details
- Log in to your Purplepass promoter dashboard
- Click the “Search Orders” tab in the top navigation bar
- Choose which events you would like to search for from the left-hand navigation bar of the Search Orders page. You can also select “Search” for a complete list of all the orders placed for all events you are running via Purplepass.
- Browse for the event by clicking through the page(s) available or by searching for orders based on: order number, phone number, email, name, or even the last 4 digits of a credit card used to complete a purchase.
- Locate the order number or customer name you would like to know more about from the generated list on the right side of the Search Orders section.
Viewing checkout question responses
Click “Details” to view the details of the order. A pop-up, including the order details, will appear.
Select “View Responses” to view all answers submitted to questions asked during the checkout process, and any files that were also uploaded as requested.
Click “View file” beneath the answers that were submitted (if any), to view the uploaded file (s).
Editing order details
If you want to edit the details of an order, follow these steps:
- Log in to your Purplepass promoter dashboard
- Click the “Search Orders” tab at the top of the dashboard
- Once you’re on the order search page, enter the information regarding the orders you want to retrieve into the filters on the left
4. Once your orders appear, you can isolate the order you want information on, and click “Detail” to the left of the “Name” column
5. From the details pop-up window, you can edit the order details using the small paper and pencil icon next to each detail
Sorting my ticket order results using a variety of criteria
If you want to discover the many ways to sort your ticket order search results, follow these steps:
- Once the results appear, you can use the dropdown menus at the top of each column (event, name, order actions, price, tickets, notes). Hover your mouse over the column headers, then click the dropdown menu to discover a variety of “Columns” that are helpful for arranging and sorting order data
- When you click any option included under “Columns”, it will appear in the main window with the other original order information. NOTE: you can also use this feature to hide columns by unchecking the box.
How to print out specific order details
Once your orders appear, you can isolate the order you want information on, and click “Detail” to the left of the “Name” column
At the top of the pop-up window, click the print icon