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Steps for viewing and editing order details

You can use the Search Orders function to easily search for uploads and user information based on specific customers, events, or group orders. 

Searching order details

Viewing checkout question responses

Editing order details

Sorting ticket order results using a variety of criteria

How to print out specific order details

Searching order details

  1. Log in to your Purplepass promoter dashboard
  2. Click the “Search Orders” tab in the top navigation bar
  1. Choose which events you would like to search for from the left-hand navigation bar of the Search Orders page. You can also select “Search” for a complete list of all the orders placed for all events you are running via Purplepass.
  1. Browse for the event by clicking through the page(s) available or by searching for orders based on: order number, phone number, email, name, or even the last 4 digits of a credit card used to complete a purchase. 
  2. Locate the order number or customer name you would like to know more about from the generated list on the right side of the Search Orders section.

Viewing checkout question responses

search orders gif

Click “Details” to view the details of the order. A pop-up, including the order details, will appear.

Select “View Responses” to view all answers submitted to questions asked during the checkout process, and any files that were also uploaded as requested. 

Click “View file” beneath the answers that were submitted (if any), to view the uploaded file (s).

Editing order details

If you want to edit the details of an order, follow these steps:

  1. Log in to your Purplepass promoter dashboard
  2. Click the “Search Orders” tab at the top of the dashboard
  1. Once you’re on the order search page, enter the information regarding the orders you want to retrieve into the filters on the left

4. Once your orders appear, you can isolate the order you want information on, and click “Detail” to the left of the “Name” column

Search orders window pointing to details
Editing details for an order GIF

5. From the details pop-up window, you can edit the order details using the small paper and pencil icon next to each detail

popup window for details

Sorting my ticket order results using a variety of criteria

If you want to discover the many ways to sort your ticket order search results, follow these steps:

  1. Once the results appear, you can use the dropdown menus at the top of each column (event, name, order actions, price, tickets, notes). Hover your mouse over the column headers, then click the dropdown menu to discover a variety of “Columns” that are helpful for arranging and sorting order data
SELECTING COLUMNS GIF
  1. When you click any option included under “Columns”, it will appear in the main window with the other original order information. NOTE: you can also use this feature to hide columns by unchecking the box.

How to print out specific order details

Once your orders appear, you can isolate the order you want information on, and click “Detail” to the left of the “Name” column

PRINTING DETAILS GIF



Search orders window pointing to details

At the top of the pop-up window, click the print icon

arrow pointing to the print icon