Event Organizer Support

Adding a dropdown menu to any event you are managing with Purplepass can help you collect data, receive feedback, and learn more about your guests. Adding a Dropdown Question Type If you want to add a pre-defined list of options to an event during the checkout process, you can do so by completing the following…

My live stream URL isn’t loading properly If your website’s live stream URL does not load properly, it will redirect your guests to an official Purplepass page where they can enter the access code provided for them in order to stream the event. Users can still enjoy your live stream via Purplepass by: 1. Opening…

With Purplepass, you can generate a live stream widget code for your next event within seconds using the following steps: 1. Log in to your Purplepass promoter dashboard2. Select “Tools” from the top navigation bar 3. Locate and select “Live Stream Widget” from the left sidebar navigation menu 4. Complete the steps (1-3) presented on-screen 5. Enter the…

If you are planning a livestreaming event or want to provide customers with the ability to purchase access to your live stream, you can create a streaming ticket type option. 1. Log in to your Purplepass promoter dashboard2. Select “Create New Event” from the top navigation bar or edit an existing event 3. Scroll down…

You can use the Search Orders function to easily search for uploads and user information based on specific customers, events, or group orders.  Searching order details 1. Log in to your Purplepass promoter dashboard2. Click the “Search Orders” tab in the top navigation bar 3. Choose which events you would like to search for from…

1. Log in to your Purplepass promoter dashboard2. Select “Tools” from the top navigation bar 3. Click the “Custom Questions” icon to load the Custom Questions subsection, where all of your events with custom questions/file requests will appear 4. Choose the event you would like to review from the “Select Events” dropdown bar. The questions…

Option #1: Viewing uploads and answers in bulk 1. Log in to your Purplepass promoter dashboard2. Select “Tools” from the top navigation bar 3. Click the “Custom Questions” icon to load the Custom Questions subsection, where all of your events with custom questions/file requests will appear 4. Choose the event you would like to review…

To verify that the event’s custom checkout questions are working, complete the following steps: 1. Log in to your Purplepass promoter dashboard2. Select “Events” from the top navigation bar 3. Locate the event you want to view as a customer4. Click on the event’s name to trigger a preview of that event5. Add tickets to…

Using the File Upload feature from Purplepass allows you to request additional information or files from future guests at checkout. By using the File Upload feature, you can request everything from additional identification and waivers to proof of vaccination or a negative COVID-19 test.  Here's how to add the upload file feature at checkout: 1.…

Log into your Purplepass promoter account  Select “Tools” in the upper navigation bar Select the “SMS Marketing” tool option Select “Buy Credits” option A pop-up box will appear with the options of credits you can purchase This will take you to check out and pay for your credits.

The guest list widget tool gives you the ability to do RSVP tickets where people are added to the guestlist. This does not mean they purchased tickets, it only adds them to the list.  You can create the guest list form widget to place on your website. The widget allows people to add themselves to…

No. You can only import contacts from your Purplepass account into our following email integration options: MailChimp Constant Contact SurveyMonkey

You can send and schedule email messages directly to your customers. Your recipients have to be from previous orders in the system. You cannot import a list of customers that are not from previous orders via Purplepass. You have the ability to choose exactly which customers should receive the message based on various criteria. There…

As a Purplepass promoter you can use your own merchant account. The merchant account must be with an authorized.net gateway. This allows cross-communication of shopping carts to processors.

No, guests don’t need a PayPal account to purchase a ticket through PayPal. The screen has a prompt to log in to PayPal, but below is a link to log in as a guest. They can then follow the directions and enter their payment information.

Set up an account through PayPal and enter the details in your promoter dashboard to begin receiving PayPal payments.

Yes, you can use PayPal to receive payments. Remember, you’ll owe Purplepass for fees. A card on file is charged for service fees on the following Monday in this case.

If you want to make sure the customer has access or tickets to the latest or updated event, follow these steps: Log in to your Purplepass promoter dashboard Click “Search Orders” Use the filter tool on the left side of the page to find the customer’s order Find the customer on the main page and…

If you would like to notify your customers of changes related to an event and there isn’t an automatic feature available, follow these steps: Log in to your Purplepass promoter dashboard Click “Tools” at the top of the navigation bar Click the “Email Customers” icon either in the left navigation bar or in the center…

If you want to reschedule or want to proceed with postponing your event, follow these steps: Log in to your Purplepass promoter dashboard Click “My Events” at the top navigation bar if not on that page already Find the event listed that you want to edit Once you locate the event, click the “Edit” link…

If you want to let your customers know you have cancelled an event, follow these steps: First you need to cancel your event:  Log in to your Purplepass promoter dashboard Select “My Events” at the top of the navigation bar if not on that page Locate your event on the main screen and click “Edit”…

If you would like to download your customer’s contact information, follow these steps: Log in to your Purplepass promoter dashboard Click the “Search Orders” tab at the top of the navigation bar In the lower left-hand corner of the screen is a box with search criteria you can enter. Once you have entered the information…

If you would like to process a ticket refund, follow these steps: Log in to your Purplepass promoter dashboard Click the “Search Orders” tab at the top of the dashboard Use the filters to the right of the main screen to locate the order you want to refund In the “Order Actions” column, click the…

If you would like to mark tickets as picked up at will call, follow these steps: 1. Log in to your Purplepass promoter dashboard 2. Click the “Search Orders” tab at the top of the dashboard 3. Find the order by using the filters on the right side of the page Under the “Order Actions”…

If you want to transfer one ticket order to another event (swap events), follow these steps: Log in to your Purplepass promoter dashboard Click the “Search Orders” tab at the top of the dashboard Find the order by using the filters on the right side of the page Once the order appears on the main…

If a customer requests to cancel tickets or reserved seats for an event but has not paid for them yet, you can void them by following these steps: 1. Log in to your Purplepass promoter dashboard 2. Click the “Search Orders” tab at the top of the dashboard Once you have located the transaction, you…

To resend an email confirmation to the customer, do the following:   Log in to your Purplepass promoter dashboard Click the “Search Orders” tab at the top of the dashboard Once you enter the information into the filters on the page and the order pops up in the main window, click “Resend” located to the right…

To get a printed copy of order details,  Log in to your Purplepass promoter dashboard Click the “Search Orders” tab at the top of the dashboard Once you’re on the order search page, enter the information regarding the orders you want to retrieve into the filters on the left Once your orders appear, you can…

If you want to edit the details of an order, follow these steps: 1. Log in to your Purplepass promoter dashboard 2. Click the “Search Orders” tab at the top of the dashboard 3. Once you’re on the order search page, enter the information regarding the orders you want to retrieve into the filters on…

If you want individual, specific details regarding a single order, follow these steps: Log in to your Purplepass promoter dashboard Click the “Search Orders” tab at the top of the dashboard Once you’re on the order search page, enter the information regarding the orders you want to retrieve into the filters on the left Once…

If you want to discover the many ways to sort your ticket order search results, follow these steps: Log in to your Purplepass promoter dashboard At the top of the dashboard in the navigation bar, select “Search Orders” Use the Search option located on the left to get your list of orders to appear in the…

If you want to leave a memo on a ticket order for reference, follow these steps: Log in to your Purplepass promoter dashboard At the top of the dashboard in the navigation bar, select “Search Orders” Use the search tool (located on the left) to locate your order Once the order appears in the main…

If you want to find out if a ticket or order has been used, follow these steps: Log in to your Purplepass promoter dashboard At the top of the dashboard in the navigation bar, select “Search Orders” Once you are on the order search page, you can enter the information to filter your search on…

To search for particular ticket orders, follow these steps: Log in to your Purplepass promoter dashboard At the top of the dashboard in the navigation bar, select “Search Orders” Once you are on the order search page, you can select a particular event or block of events by highlighting them. They will appear in the…

If you want to offer the options for customers to receive SMS text messages related to events, follow these steps: Log in to your Purplepass promoter dashboard Select “Tools” in the top navigation bar Select the “SMS Marketing” tab in the side navigation bar or the box on the main page Once on the page,…

If you want to create a reusable guest list template to use for future events, follow these steps: Log in to the Purplepass promoter dashboard Click “Guest List” at the top of the navigation bar In the section “Import Guest List” located to the left of the screen, click “Download Template”. Note: make sure your…

To resend guest list tickets or if you are modifying guest list entries,  Log in to the Purplepass promoter dashboard Click “Guest List” at the top of the navigation bar At the top left corner, there is a section titled “Guest List Management”. Select the event you want to create a guest list for from…

If you want to add other users while you are creating a new event, follow these steps: 1. Log in to the Purplepass promoter dashboard 2. Click the “Create New Event” tab at the top of the navigation bar 3. A pop-up carousel will appear 4. Click the option “One Time Event” 5. Scroll to…

If you want to add individual partners access or revoke access to partners while creating an event, follow these steps: Log in to the Purplepass promoter dashboard Click “Create New Event” at the top of the navigation bar A pop-up carousel will appear with three different options. Select “One Time Event”. Scroll to the “Additional…

If you would like to enable others to access your Purplepass promoter account using their personal login information, follow these steps to set up your Partner Access tool Log in to the Purplepass promoter dashboard Click “Settings” at the top right-hand corner of the screen Select “Partner Access” from the left navigation bar In the…

If you want to learn more about using your customized print-at-home tickets for an event, follow these steps: 1. Log in to the Purplepass promoter dashboard 2. From the dashboard, select “Create New Event” at the top of the navigation bar. Or you can also choose to edit an existing event. 3. Scroll to the…

To build custom print-at-home tickets 1. Log in to the Purplepass promoter dashboard 2. Select “Tools” from the top navigation bar 3. Click “Custom Print-at-Home” on the left navigation bar or in the box on the main page 4. Once you’re on the “Custom Print-at-Home” screen, click the purple “Create a New Print at-Home” button…

If you would like to create a custom email template, follow these steps: 1. Log in to the Purplepass promoter dashboard 2. Select “Tools” from the top navigation bar 3. Next, select “Email Templates” from the left side navigation bar or in the box on the main page 4. On the “Custom Template” page, click…

Whether you are advertising your event online or offline, it is important to try setting and easy-to-remember URL link to your ticket page so your customers will remember. When posting your event, you can enter a Short-Cut URL that links directly to your ticket page (for example Purplepass.com/MySuperParty). This makes it easy for customers to…

If you want to learn more about creating an email for promotions and save it as a draft, follow these steps: Step 1: Create your email  1. Log in to your Purplepass promoter dashboard 2. Select the “Tools” tab at the top in the navigation bar 3. Select “Email Customers” in the left navigation bar…

If you want to create a promotional email for your company or any upcoming event(s), follow these steps: Log in to your Purplepass promoter dashboard Select the “Tools” tab at the top in the navigation bar Select “Email Customers” in the left navigation bar or select the box on the main page Click the purple…

If you want to create a tracking ID that will send traffic directly to your website via the Purplepass widget, follow these steps: Step 1: From your widget on the website, you can alter your link in the search bar Step 2: After the { /?SID= } portion of the link, enter the shortcut ID…

To generate a tracking report, follow these steps: Log in to your Purplepass promoter dashboard Select the “Tools” tab at the top in the navigation bar Click “Custom Reporting” in the left navigation bar or the box on the main page For the “Step 1: Select Type of Data” drop-down menu, select “Marketing Data” For…

Yes. If you want to generate a tracking link for individual members or groups participating in an event without having to go through the tracking link generation process each time, follow these steps: First, start by creating your tracking links Log in to your Purplepass promoter dashboard Select the “Tools” tab at the top in…

If you want to view information that is collected from customers using your tracking links, follow these steps: Once you’re logged in to your Purplepass promoter dashboard, click “My Events” Find the event you want to view statistics and information on and click the “Stats” tab to the right of the event Once on the…

To generate a tracking link that provides information regarding the source of sale and/or monitors referral traffic: Log in to your Purplepass promoter dashboard Select the “Tools” tab at the top in the navigation bar Select “Tracking Links” in the left navigation bar or in the box on the main page In the box labeled…

If you want to create a guest list for providing people with complimentary tickets, follow these steps: Log in to your Purplepass promoter dashboard Once you are logged in, select “Guest List” in the top navigation bar A screen with information fields on the left will appear Under the section “Guest List Management” click the…

Note: Purplepass’ integrations will allow you to import emails you have accumulated through sales on your events.  1. Select “Tools” in the top navigation bar 2. Select “Integrations” in the left navigation bar or select the box on the main page 3. Here is where you can view different integration options. Select the platform you…

If you are searching for ways to improve your event’s reach and traffic, try using integrations with different platforms via Purplepass.  1. Log in to your Purplepass promoter dashboard 2. Select “Create New Event” at the top of the page in the navigation bar 3. Go to the first section, “The Basics” 4. Find “Show…

If you want to create a hidden event and keep it from the public and other event discovery platforms, follow these steps: 1. Log in to your Purplepass promoter dashboard 2. Select “Create New Event” at the top of the page in the navigation bar 3. Go to the first section, “The Basics” 4. Find…

To integrate Purplepass’ supported platforms and integrating other platforms for your events  1. Log in to your Purplepass promoter dashboard 2. Once you are logged in, select “Tools” at the top navigation bar 3.Select “Integrations” in the left navigation bar or select the box on the main page 4. Select the integration you want to…

If you want to change the order of the questions you are asking at checkout, follow these steps: 1. Log in to the Purplepass promoter dashboard 2. Select “Create New Event” in the top navigation bar or edit an existing one 3. Scroll down to the “Additional Options” section under “Create New Event”. Note: make…

To use the Ask a question or custom question feature at checkout when selling merchandise, follow these steps.  1. Log in to the Purplepass promoter dashboard 2. Select “Create New Event” in the top navigation bar or edit an existing one 3. Scroll down to the “Additional Options” section under “Create New Event” 4. Select…

To view information and stats on your coupon codes Log in to the Purplepass promoter dashboard At the top of the navigation bar, select “Sales/Stats” In the left corner, select the event you want to view stats on Next, click the “Coupons” tab in the secondary navigation bar at the top right of the screen…

If you want to use the auto trigger feature to apply a group discount to an event, follow these steps: 1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. When creating your event, scroll down the page until you…

If you want to list your event on the Purplepass website to increase exposure, you can easily accomplish that task from the Events Calendar PRO plugin following these steps: 1. From the WordPress home screen select the “Events” tab located near the upper left side of the screen 2. A pop-up menu will appear. Select…

If you are promoting an event where ticketing isn’t necessary and you want to use the turn off ticketing option, follow these steps: 1. From the Wordpress dashboard, select “Events” located on the upper left side of the screen 2. A pop-up menu will appear. Select “Add New” 3. Scroll to the “Sell Tickets” section…

If you need to set an age requirement for an event, follow these steps: 1. Select the “Event” tab located on the sidebar towards the upper left hand portion of the screen 2. A pop-up menu will appear. Select “Add New” 3. Scroll to the “Sell Tickets” section of the screen 4. There is a…

If you want to create a new Purplepass event using Wordpress with the Purplepass Plugin, follow these steps: 1. Hover your cursor arrow over the “Events” tab located on the upper left side of the screen in the navigation menu 2. A secondary options window will appear with “Add New”. Select the “Add New” option…

If you want to connect your Purplepass account with your Wordpress site for easy access to events, follow these steps: Note: Before completing the following steps, you need to make sure the Purplepass Ticketing: The Event Calendar plugin is installed From the home screen, select the “Purplepass” tab located on the sidebar towards the bottom…

Setting the help text that appears above the widget for directing viewers to assistance is accomplished in a few easy steps. From the home screen, select the “Purplepass” tab located on the sidebar towards the bottom of the screen A pop-up menu will appear. Select “Settings” Find the “Widget Settings” section of the page Enter…

Setting the widget theme for your plugin is accomplished with these simple steps. 1. From the home screen, select the “Purplepass” tab located on the sidebar towards the bottom of the screen 2. Once you select “Purplepass” a dropdown menu will appear. Select “Settings” 3. Go to the “Widget Settings” section of the page 4.…

If you would like to customize the width of your calendar widget using the Purplepass plugin, follow these steps: 1. From the home screen, select the “Purplepass” tab located on the sidebar towards the bottom of the screen 2. A pop-up menu will appear. Select “Settings” from the menu 3. Scroll to the “Widget Settings”…

To learn more about syncing Purplepass events using Wordpress via the Purplepass plugin, follow these steps: 1. Select the “Purplepass” tab located on the left sidebar towards the bottom of the screen 2. Upon clicking “Purplepass”, a new drop down menu will appear 3. Select “Sync Events” and then click the purple “Fetch events from…

In order to view the latest event statistics for a campaign, follow these steps: Note: Before completing the following steps, you need to make sure the Purplepass plugin is installed 1. From the home screen, select the “Purplepass” tab located on the left sidebar towards the bottom of the screen 2. A small pop-up window…

To view your log information, select the “Purplepass” tab on the left sidebar towards the bottom of the screen. A pop-up menu will appear.  1. Select the “Log Info” option 2. This log details all of the actions taking place throughout the day For more information about using Purplepass' WordPress plugin, click here to access our…

If you would like to view your event or ticket stats from Wordpress, follow these steps: 1. Select the “Events” tab located to the left of the screen in your side navigation bar 2. Select the event whose stats you wish to view 3. At the top-right of the screen, select the green “View Event…

If you want to view specific details about each action taking place throughout the day, you can easily view them in order with time stamps for convenience using the benefits log information features offer to promoters.  This would be handy to help determine errors or to track event occurrences or changes. 

If you would like to enable the shopping cart feature which allows customers to shop across several sites for multiple events, hold tickets in their cart and then check out, follow these steps. 1. From the home screen, select the “Purplepass” tab located on the left sidebar towards the bottom of the screen 2. A…

If you want to use the auto-trigger a discount feature to automatically apply a discount when certain criteria is met, follow these steps: 1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. When creating your event, scroll down the…

If you want to limit the number of times a coupon code can be used for multiple events, follow these steps.  1. Log in to the Purplepass promoter dashboard 2. Once you’re logged in, select “Tools” at the top navigation bar 3. Click “Coupon Code Lists” located to the left of the screen approximately halfway…

If you want to enable multiple codes to be used together on a single purchase, follow these steps: 1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. When creating your event, scroll down the page until you reach the…

To limit the number of times a code can be used or set for multiple events; for example once, follow these steps: 1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. When creating your event, scroll down the page…

Removing coupon codes from an event: 1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. When creating your event, scroll down the page until you reach the “Ticket Pricing and Options” section 4. At the bottom of that section,…

To accomplish adding coupon codes to a list that already exists, follow these steps:  Access your current coupon code lists:  1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. When creating your event, scroll down the page until you…

If you want to allow a specific group of people to purchase tickets for a set period of time, or limit code users, you can accomplish this by following these steps. Start by creating a coupon list:  1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New…

If you want to enable customers to use multiple identification numbers to reserve seats or places together, you can accomplish this by following these steps: 1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. When creating your event, scroll…

If you want to provide tickets to a certain group of people using ID numbers, follow these steps: First, create a coupon code list. Log in to the Purplepass promoter dashboard Edit an existing event or click on “Create New Event” in the top navigation menu When creating your event, scroll down the page until…

If you plan to use a variety of coupon codes as rewards for preferred customers on a coupon list who have met certain criteria to qualify for a discount, consider these suggestions. A one time coupon code can be created and used for customers who have bought a certain number of tickets to qualify for…

If you want to create a coupon list (list of codes) in your Purplepass dashboard, follow these steps: 1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. When creating your event, scroll down the page until you reach the…

If you want to find out how to determine the status of the coupon codes for your events and whether they are active or expired, follow these step: Log in to the Purplepass promoter dashboard Edit an existing event When creating your event, scroll down the page until you reach the “Ticket Pricing and Options”…

If you would like to apply an automatic coupon code when certain criteria(s) are met when purchasing tickets for an event, follow these step: Log in to the Purplepass promoter dashboard Edit an existing event or click on “Create New Event” in the top navigation menu When creating your event, scroll down the page until…

If you want to limit the number of times a coupon code may be used for an event, follow these steps: 1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. When creating your event, scroll down the page until…

If you want ticket buyers to be required to use a code to complete a purchase, follow these steps: Log in to the Purplepass promoter dashboard Edit an existing event or click on “Create New Event” in the top navigation menu  When creating your event, scroll down the page until you reach the “Ticket Pricing…

If you want to track specific ticket sales for an event, follow these steps: 1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. When creating your event, scroll down the page until you reach the “Ticket Pricing and Options”…

If you want to set a specific type of coupon code, (ie; percent discount, dollar amount discount, combo deal, flat rate), follow these steps for setting the coupon code: 1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. When…

If you want to create a single unique coupon code for an event listed via Purplepass, follow these steps: 1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. When creating your event, scroll down the page until you reach…

If you have an event that is using coupon codes for customers, follow these steps for adding coupon codes.  1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. When creating your event, scroll down the page until you reach…

If you want to view data related to your guest list widget, follow these steps:  Log in to your Purplepass promoter dashboard Select “Tools” located at the top navigation bar on your home screen Next, select “Custom Reporting” located on the upper left portion of the screen Once you are on the custom reports screen,…

If you want to determine the total amount deducted from sale prices as a result of customers using a coupon code follow these steps: 1. Log in to your Purplepass promoter dashboard 2. Select “Tools” located at the top navigation bar on your home screen 3. Next, select “Custom Reporting” located on the upper left…

If you want to access your gross revenue from all sales, you can generate a report in the “Custom Reporting” section.  1. Log in to your Purplepass promoter dashboard 2. Select “Tools” located at the top navigation bar on your home screen 3. Next, select “Custom Reporting” located on the upper left portion of the…

If you want to find out financial information in regards to events that are created in your Purplepass account, you can use the Custom Reporting tool. This tool includes the following data:  1. Revenue 2. Service and credit card fees 3. Customer data and information 4. Marketing data 5. Guest list data To navigate to…

You can easily allow, or even require, a customer to like your Facebook page upon checkout. Simply follow these steps. Log in to your Purplepass promoter dashboard Edit an existing event or select “Create New Event” in the top navigation menu Once the pop-up carousel opens, select “Create One Time Event”. Note: If you have…

If you want to maximize your event’s visibility by harnessing the power of Facebook, you can select settings that will allow guests to have an automatic Facebook check-in when at the event. Here’s how to set up your Facebook check-ins: Log in to your Purplepass promoter dashboard Edit an existing event or select “Create New…

If you want to set a coupon code requirement to give select customers discounts, follow these steps: 1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. A pop-up screen will appear with three different options. Choose “Create One Time…