Event Organizer Support

Within the seating map builder, you can create public messages or internal notes. Different ways to add public or internal messages Adding messages or memos in the seating map builder Adding an internal memo when putting seats on hold Different ways to add public or internal messages Public messages allow you to add notes to…

The tool "Seat preview" allows you to add custom images to show attendees what their stage preview looks like from that seat. For more tips on creating and customizing your seating maps, click here. Log in to your Purplepass promoter dashboard Select "Seating Maps” in the top navigation bar Select “Edit” for the map you want…

In the seating map builder, there are a few tools you can select during the creation process to make building your map a little easier. Tools To locate your tool options Log in to your Purplepass promoter dashboard Select “Seating Maps” in the top navigation bar Select “Edit” for the map you want to edit A map…

You can customize your maps with color backgrounds, adding a border, shapes, and lines using the seating map builder. Log in to your Purplepass promoter dashboard Select “Seating Maps” in the top navigation bar Select “Edit” for the map you want to edit A map will appear in a new window  Select "Shapes & Lines" in the…

Adding a dropdown menu to any event you are managing with Purplepass can help you collect data, receive feedback, and learn more about your guests. Adding a Dropdown Question Type If you want to add a pre-defined list of options to an event during the checkout process, you can do so by completing the following…

The following consists of common issues that might come up when testing your live stream widgets/ticket types as well as Purplepass' live stream technology. Live stream URL isn't loading properly Testing your live stream to make sure it's working Automatically resize your stream to fit your embed code Issue #1: My live stream URL isn’t…

In your map builder, you can build custom seating maps including curved rows, tables, colored price levels, etc. The below steps show the different row properties you can use to customize your row seating. Log into your Purplepass promoter dashboardSelect "Seating Maps" Select “Edit” for the map you want to edit or create a new mapYour creation dashboard…

SMS marketing is just another word for text messaging or marketing through texting. It has become a popular way to stay constantly connected to customers, and send announcements, and any updates concerning services, discounts, and events. In order to use this feature in your Purpelpass account, you will need to purchase SMS credits. Log into…

The guest list widget tool gives you the ability to do RSVP tickets where people are added to the guest list. This does not mean they purchased tickets, it only adds them to the list.  You can create a guest list widget to place on your website. The widget allows people to add themselves to…

If you would like to notify your customers of changes related to an event and there isn’t an automatic feature available, follow these steps: Log in to your Purplepass promoter dashboardClick “Tools” at the top of the navigation bar Click the “Email Customers” icon either in the left navigation bar or in the center of…

If you want to offer the options for customers to receive SMS text messages related to events, follow these steps: Log in to your Purplepass promoter dashboardSelect “Tools” in the top navigation bar Select the “SMS Marketing” tab in the side navigation bar or the box on the main pageOnce on the page, select “Send…

With Purplepass, you can create and use our guest list feature to manage tickets, track COMPs, generate lists of attendees, send print-at-home tickets or deduct them from inventory, and more! Use this guide for creating and managing your event guest list on Purplepass. Creating a guest list for an event Importing and downloading guest lists…

If you would like to enable others to access your Purplepass promoter account using their personal login information, follow these steps to set up your Partner Access tool. Adding a partner for Partner Access in your settings Adding a partner while creating an event Understanding additional privilege options Allow a partner to view tracking IDS…

You can create custom print-at-home ticket designs in your account. After you create it, you are able to apply the design to your event. Follow the steps below: Log in to the Purplepass promoter dashboardFrom the dashboard, select “Create New Event” at the top of the navigation bar. Or, you can also choose to edit…

Instead of physical ticket stock, you can create custom print-at-home ticket templates to use for an event as a ticket for entry. To build custom print-at-home tickets Log in to the Purplepass promoter dashboardSelect “Tools” from the top navigation bar Click “Custom Print-at-Home” on the left navigation bar or in the box on the main…

If you would like to create a custom email template, follow these steps: Log in to the Purplepass promoter dashboardSelect “Tools” from the top navigation bar Next, select “Email Templates” from the left-side navigation bar or in the box on the main page On the “Custom Template” page, click the purple “Create a New Template”…

Whether you are advertising your event online or offline, it is important to try setting an easy-to-remember URL link to your ticket page so your customers will remember. When posting your event, you can enter a Shortcut URL that links directly to your ticket page (for example Purplepass.com/MySuperParty). This makes it easy for customers to…

You can send and schedule email messages directly to your customers. Your recipients have to be from previous orders in the system. You cannot import a list of customers that are not from previous orders via Purplepass. You have the ability to choose exactly which customers should receive the message based on various criteria. There…

Viewing information on tracking links Generating a report that includes data on tracking links Identifying revenue generated by each tracking link Viewing information on tracking links If you want to view information that is collected from customers using your tracking links, follow these steps: Once you’re logged in to your Purplepass promoter dashboard, click “My…

Creating a tracking link Creating tracking links from your Purplepass ticket widgets An easy way to create multiple tracking links Track specific ticket sales for your event using promo codes Creating a tracking link To generate a tracking link that provides information regarding the source of sale and/or monitors referral traffic: Log in to your…

Use the Stats tool to view statistics on individual events, using a select date range to filter results even further. To access your stats page, follow the instructions below. Log in to the Purplepass promoter dashboardClick “My Events” at the top navigation bar You can either select “Stats” located to the right of each listed…

NOTE: Purplepass’ integrations will allow you to import emails you have accumulated through sales on your events.  You can only import contacts from your Purplepass account into our following email integration options: MailChimpConstant ContactSurveyMonkey Select “Tools” in the top navigation bar Select “Integrations” in the left navigation bar or select the box on the main…

If you are searching for ways to improve your event’s reach and traffic, try using integrations with different platforms via Purplepass.  Log in to your Purplepass promoter dashboardSelect “Create New Event” at the top of the page in the navigation bar Go to the first section, “The Basics” Find “Show event to the public:” and…

To integrate Purplepass’ supported platforms and combine other platforms for your events  Log in to your Purplepass promoter dashboardOnce you are logged in, select “Tools” at the top navigation bar Select “Integrations” in the left navigation bar or select the box on the main page Select the integration you want to use. NOTE: If you…

To view information and stats on your promo codes Log in to the Purplepass promoter dashboardAt the top of the navigation bar, select “Stats” In the left corner, select the event you want to view stats on Click the "Coupons" tab in the secondary navigation bar at the top right of the screen Here you…

If you want to list your event on the Purplepass website to increase exposure, you can easily accomplish that task from the Events Calendar PRO plugin following these steps: From the WordPress home screen, select the “Events” tab located near the upper left side of the screenA pop-up menu will appear. Select “Add New” Scroll…

If you are promoting an event where ticketing isn’t necessary, and you want to use the turn-off ticketing option, follow these steps: From the WordPress dashboard, select “Events” located on the upper left side of the screenA pop-up menu will appear. Select “Add New” Scroll to the “Sell Tickets” section of the pageBelow “Sell Tickets”…

If you need to set an age requirement for an event, follow these steps: Select the “Event” tab located on the sidebar towards the upper left-hand portion of the screen A pop-up menu will appear. Select “Add New”Scroll to the “Sell Tickets” section of the screenThere is a “Basic Info” subheading with a drop-down menu…

If you want to create a new Purplepass event using WordPress with the Purplepass Plugin, follow these steps: Hover your cursor arrow over the “Events” tab located on the upper left side of the screen in the navigation menuA secondary options window will appear with “Add New”. Select the “Add New” option Hover your cursor…

If you want to connect your Purplepass account with your WordPress site for easy access to events, follow these steps: NOTE: Before completing the following steps, you need to make sure the Purplepass Ticketing: The Event Calendar plugin is installed. From the home screen, select the “Purplepass” tab located on the sidebar towards the bottom…

Setting the help text that appears above the widget for directing viewers to assistance is accomplished in a few easy steps. From the home screen, select the “Purplepass” tab located on the sidebar towards the bottom of the screen A pop-up menu will appear. Select “Settings” Find the “Widget Settings” section of the page Enter…

Setting the widget theme for your plugin is accomplished with these simple steps. From the home screen, select the “Purplepass” tab located on the sidebar towards the bottom of the screenOnce you select “Purplepass” a dropdown menu will appear. Select “Settings” Go to the “Widget Settings” section of the page To automatically insert the widget,…

If you would like to customize the width of your calendar widget using the Purplepass plugin, follow these steps: From the home screen, select the “Purplepass” tab located on the sidebar towards the bottom of the screen A pop-up menu will appear. Select “Settings” from the menu Scroll to the “Widget Settings” section of the…

To learn more about syncing Purplepass events using Wordpress via the Purplepass plugin, follow these steps: Select the “Purplepass” tab located on the left sidebar towards the bottom of the screen Upon clicking “Purplepass”, a new drop down menu will appear Select “Sync Events” and then click the purple “Fetch events from Purplepass” button to…

In order to view the latest event statistics for a campaign, follow these steps: NOTE: Before completing the following steps, you need to make sure the Purplepass plugin is installed. From the home screen, select the “Purplepass” tab located on the left sidebar towards the bottom of the screenA small pop-up window will appear with…

To view your log information, select the “Purplepass” tab on the left sidebar towards the bottom of the screen. A pop-up menu will appear.  Select the “Log Info” option 2. This log details all of the actions taking place throughout the day For more information about using Purplepass' WordPress plugin, click here to access our guide.

If you would like to view your event or ticket stats from Wordpress, follow these steps: Select the “Events” tab located to the left of the screen in your side navigation bar Select the event whose stats you wish to viewAt the top-right of the screen, select the green "View Event Stats" button 4. A…

If you want to view specific details about each action taking place throughout the day, you can easily view them in order with time stamps for convenience using the benefits log information features offer to promoters.  This would be handy to help determine errors or to track event occurrences or changes. 

If you would like to enable the shopping cart feature which allows customers to shop across several sites for multiple events, hold tickets in their cart and then check out, follow these steps. 1. From the home screen, select the “Purplepass” tab located on the left sidebar towards the bottom of the screen 2. A…

If you want to provide tickets to a certain group of people using ID numbers, follow these steps: First, create a promo code list. Log in to the Purplepass promoter dashboardEdit an existing event or click on “Create New Event” in the top navigation menu When creating your event, scroll down the page until you…

If you plan to use a variety of promo codes as rewards for preferred customers on a coupon list who have met certain criteria to qualify for a discount, consider these suggestions. A one-time promo code can be created and used for customers who have bought a certain number of tickets to qualify for an…

For tips on how to quickly create, navigate and manage your promo code lists, use the following resources below. Creating a promo code list Upload a list of codes from a file Autogenerate codes Adding codes to an existing list Using promo codes for multiple events Creating a promo code list If you want to…