Event Organizer Support

When designing your seating map, you can use the clone tool to quickly replicate your rows, tables, curved seating sections with the clone tool. This makes the process of building your map extremely easy and efficient. Log in to your Purplepass promoter dashboard Select “My Venues” in the top navigation bar Select “Edit” for the map…

Within the seating map builder, you can create public messages or internal notes. PUBLIC MESSAGES Public messages allow you to add notes to a seat that will be shown on the map to the customer when selecting. These messages can be shared with anyone who is interested in purchasing tickets or for those searching for…

The tool "Seat preview" allows you to add custom images to show attendees what their stage preview looks like from that seat. Log in to your Purplepass promoter dashboard Select “My Venues” in the top navigation bar Select “Edit” for the map you want to edit A map will appear in a new window  Once in the…

In the seating map builder, there are a few tools you can select during the creation process to make building your map a little easier. Tools To locate your tool options Log in to your Purplepass promoter dashboard Select “My Venues” in the top navigation bar Select “Edit” for the map you want to edit A map…

You can customize your maps with color backgrounds, adding a border, shapes and lines using the seating map builder. Log in to your Purplepass promoter dashboard Select “My Venues” in the top navigation bar Select “Edit” for the map you want to edit A map will appear in a new window  Select "Shapes & Lines" in the…

The purpose of creating a hidden ticket type(s) allows you to do a backend sale for exclusive discounts that they don't want available to the public. Another reason is that it gives you the ability to have items available in the box office but not online. For example, if you wanted to do a door…

Adding a dropdown menu to any event you are managing with Purplepass can help you collect data, receive feedback, and learn more about your guests. Adding a Dropdown Question Type If you want to add a pre-defined list of options to an event during the checkout process, you can do so by completing the following…

The following consists of common issues that might come up when testing your live stream widgets/ticket types as well as Purplepass' live stream technology. Issue #1: My live stream URL isn’t loading properly If your website’s live stream URL does not load properly, it will redirect your guests to an official Purplepass page where they…

With Purplepass, you can generate a live stream widget code for your next event within seconds using the following steps: Log in to your Purplepass promoter dashboardSelect “Tools” from the top navigation bar Locate and select “Live Stream Widget” from the left sidebar navigation menu Complete the steps (1-3) presented on-screen Enter the width of your widget, select…

You can add an internal memo to a seat you're placing on hold to inform staff why this action was made. For example, if you're holding that seat for a special guest, group, etc. If you want to add a special message to a seat being put on hold, follow the instructions below. NOTE: The…

Log into your Purplepass promoter account  Select “Tools” in the upper navigation bar Select the “SMS Marketing” tool option Select “Buy Credits” option A pop-up box will appear with the options of credits you can purchase This will take you to check out and pay for your credits.

The guest list widget tool gives you the ability to do RSVP tickets where people are added to the guestlist. This does not mean they purchased tickets, it only adds them to the list.  You can create the guest list form widget to place on your website. The widget allows people to add themselves to…

No. You can only import contacts from your Purplepass account into our following email integration options: MailChimp Constant Contact SurveyMonkey

You can send and schedule email messages directly to your customers. Your recipients have to be from previous orders in the system. You cannot import a list of customers that are not from previous orders via Purplepass. You have the ability to choose exactly which customers should receive the message based on various criteria. There…

If you would like to notify your customers of changes related to an event and there isn’t an automatic feature available, follow these steps: Log in to your Purplepass promoter dashboardClick “Tools” at the top of the navigation bar Click the “Email Customers” icon either in the left navigation bar or in the center of…

If you want to let your customers know you have cancelled an event, follow these steps: First, you need to cancel your event:  Log in to your Purplepass promoter dashboardSelect “My Events” at the top of the navigation bar if not on that page Locate your event on the main screen and click “Edit” If…

If you want to offer the options for customers to receive SMS text messages related to events, follow these steps: Log in to your Purplepass promoter dashboardSelect “Tools” in the top navigation bar Select the “SMS Marketing” tab in the side navigation bar or the box on the main pageOnce on the page, select “Send…

If you want to create a reusable guest list template to use for future events, follow these steps: Log in to the Purplepass promoter dashboardClick “Guest List” at the top of the navigation bar In the section “Import Guest List” located to the left of the screen, click “Download Template”. NOTE: make sure your event…

If you want to add individual partners access or revoke access to partners while creating an event, follow these steps: Log in to the Purplepass promoter dashboardClick “Create New Event” at the top of the navigation bar A pop-up carousel will appear with three different options. Select “One Time Event”. Scroll to the “Additional Options”…

If you would like to enable others to access your Purplepass promoter account using their personal login information, follow these steps to set up your Partner Access tool. Adding a partner for Partner Access Log in to the Purplepass promoter dashboardClick “Settings” at the top right-hand corner of the screen Select “Partner Access” from the…

If you want to learn more about using your customized print-at-home tickets for an event, follow these steps: Log in to the Purplepass promoter dashboardFrom the dashboard, select “Create New Event” at the top of the navigation bar. Or, you can also choose to edit an existing event. Scroll to the bottom of the event…

To build custom print-at-home tickets Log in to the Purplepass promoter dashboardSelect “Tools” from the top navigation bar Click “Custom Print-at-Home” on the left navigation bar or in the box on the main page Once you’re on the “Custom Print-at-Home” screen, click the purple “Create a New Print at-Home” button A new pop-up window will…

If you would like to create a custom email template, follow these steps: Log in to the Purplepass promoter dashboardSelect “Tools” from the top navigation bar Next, select “Email Templates” from the left side navigation bar or in the box on the main page On the “Custom Template” page, click the purple “Create a New…

Whether you are advertising your event online or offline, it is important to try setting and easy-to-remember URL link to your ticket page so your customers will remember. When posting your event, you can enter a Short-Cut URL that links directly to your ticket page (for example Purplepass.com/MySuperParty). This makes it easy for customers to…

If you want to learn more about creating an email for promotions and save it as a draft, follow these steps: Step 1: Create your email  Log in to your Purplepass promoter dashboardSelect the “Tools” tab at the top in the navigation bar Select “Email Customers” in the left navigation bar or select the box…

If you want to create a promotional email for your company or any upcoming event(s), follow these steps: Log in to your Purplepass promoter dashboardSelect the “Tools” tab at the top in the navigation bar Select “Email Customers” in the left navigation bar or select the box on the main pageClick the purple button labeled…

If you want to create a tracking ID that will send traffic directly to your website via the Purplepass widget, follow these steps: Step 1: From your widget on the website, you can alter your link in the search bar Step 2: After the { /?SID= } portion of the link, enter the shortcut ID…

Yes. If you want to generate a tracking link for individual members or groups participating in an event without having to go through the tracking link generation process each time, follow these steps: First, start by creating your tracking linksLog in to your Purplepass promoter dashboardSelect the “Tools” tab at the top in the navigation…

If you want to view information that is collected from customers using your tracking links, follow these steps: Once you’re logged in to your Purplepass promoter dashboard, click “My Events” Find the event you want to view statistics and information on and click the “Stats” tab to the right of the event Once on the…

To generate a tracking link that provides information regarding the source of sale and/or monitors referral traffic: Log in to your Purplepass promoter dashboardSelect the “Tools” tab at the top of the navigation bar Select “Tracking Links” in the left navigation bar or in the box on the main pageIn the box labeled “Tracking ID”…

If you want to create a guest list for providing people with complimentary tickets, follow these steps: Log in to your Purplepass promoter dashboardOnce you are logged in, select “Guest List” in the top navigation bar A screen with information fields on the left will appearUnder the section “Guest List Management” click the drop-down menu…

NOTE: Purplepass’ integrations will allow you to import emails you have accumulated through sales on your events.  Select “Tools” in the top navigation bar Select “Integrations” in the left navigation bar or select the box on the main page Here is where you can view different integration options. Select the platform you want to integrate.…

If you are searching for ways to improve your event’s reach and traffic, try using integrations with different platforms via Purplepass.  Log in to your Purplepass promoter dashboardSelect “Create New Event” at the top of the page in the navigation bar Go to the first section, “The Basics” Find “Show event to the public:” and…

To integrate Purplepass’ supported platforms and integrating other platforms for your events  Log in to your Purplepass promoter dashboardOnce you are logged in, select “Tools” at the top navigation bar Select “Integrations” in the left navigation bar or select the box on the main page Select the integration you want to use. NOTE: If you…

To view information and stats on your promo codes Log in to the Purplepass promoter dashboard At the top of the navigation bar, select “Sales/Stats” In the left corner, select the event you want to view stats on Next, click the “Coupons” tab in the secondary navigation bar at the top right of the screen…

If you want to list your event on the Purplepass website to increase exposure, you can easily accomplish that task from the Events Calendar PRO plugin following these steps: From the WordPress home screen, select the “Events” tab located near the upper left side of the screenA pop-up menu will appear. Select “Add New” Scroll…

If you are promoting an event where ticketing isn’t necessary, and you want to use the turn-off ticketing option, follow these steps: From the WordPress dashboard, select “Events” located on the upper left side of the screenA pop-up menu will appear. Select “Add New” Scroll to the “Sell Tickets” section of the pageBelow “Sell Tickets”…

If you need to set an age requirement for an event, follow these steps: Select the “Event” tab located on the sidebar towards the upper left-hand portion of the screen A pop-up menu will appear. Select “Add New”Scroll to the “Sell Tickets” section of the screenThere is a “Basic Info” subheading with a drop-down menu…

If you want to create a new Purplepass event using WordPress with the Purplepass Plugin, follow these steps: Hover your cursor arrow over the “Events” tab located on the upper left side of the screen in the navigation menuA secondary options window will appear with “Add New”. Select the “Add New” option Hover your cursor…

If you want to connect your Purplepass account with your WordPress site for easy access to events, follow these steps: NOTE: Before completing the following steps, you need to make sure the Purplepass Ticketing: The Event Calendar plugin is installed. From the home screen, select the “Purplepass” tab located on the sidebar towards the bottom…

Setting the help text that appears above the widget for directing viewers to assistance is accomplished in a few easy steps. From the home screen, select the “Purplepass” tab located on the sidebar towards the bottom of the screen A pop-up menu will appear. Select “Settings” Find the “Widget Settings” section of the page Enter…

Setting the widget theme for your plugin is accomplished with these simple steps. From the home screen, select the “Purplepass” tab located on the sidebar towards the bottom of the screenOnce you select “Purplepass” a dropdown menu will appear. Select “Settings” Go to the “Widget Settings” section of the page To automatically insert the widget,…

If you would like to customize the width of your calendar widget using the Purplepass plugin, follow these steps: From the home screen, select the “Purplepass” tab located on the sidebar towards the bottom of the screen A pop-up menu will appear. Select “Settings” from the menu Scroll to the “Widget Settings” section of the…

To learn more about syncing Purplepass events using Wordpress via the Purplepass plugin, follow these steps: Select the “Purplepass” tab located on the left sidebar towards the bottom of the screen Upon clicking “Purplepass”, a new drop down menu will appear Select “Sync Events” and then click the purple “Fetch events from Purplepass” button to…

In order to view the latest event statistics for a campaign, follow these steps: NOTE: Before completing the following steps, you need to make sure the Purplepass plugin is installed. From the home screen, select the “Purplepass” tab located on the left sidebar towards the bottom of the screenA small pop-up window will appear with…

To view your log information, select the “Purplepass” tab on the left sidebar towards the bottom of the screen. A pop-up menu will appear.  Select the “Log Info” option 2. This log details all of the actions taking place throughout the day For more information about using Purplepass' WordPress plugin, click here to access our guide.

If you would like to view your event or ticket stats from Wordpress, follow these steps: Select the “Events” tab located to the left of the screen in your side navigation bar Select the event whose stats you wish to viewAt the top-right of the screen, select the green "View Event Stats" button 4. A…

If you want to view specific details about each action taking place throughout the day, you can easily view them in order with time stamps for convenience using the benefits log information features offer to promoters.  This would be handy to help determine errors or to track event occurrences or changes. 

If you would like to enable the shopping cart feature which allows customers to shop across several sites for multiple events, hold tickets in their cart and then check out, follow these steps. 1. From the home screen, select the “Purplepass” tab located on the left sidebar towards the bottom of the screen 2. A…

If you want to limit the number of times a promo code can be used for multiple events, follow these steps.  1. Log in to the Purplepass promoter dashboard 2. Once you’re logged in, select “Tools” at the top navigation bar 3. Click “Coupon Code Lists” located to the left of the screen approximately halfway…

To accomplish adding promo codes to a list that already exists, follow these steps:  Access your current promo code lists:  1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. When creating your event, scroll down the page until you…

If you want to provide tickets to a certain group of people using ID numbers, follow these steps: First, create a promo code list. Log in to the Purplepass promoter dashboardEdit an existing event or click on “Create New Event” in the top navigation menu When creating your event, scroll down the page until you…

If you plan to use a variety of promo codes as rewards for preferred customers on a coupon list who have met certain criteria to qualify for a discount, consider these suggestions. A one time promo code can be created and used for customers who have bought a certain number of tickets to qualify for…

If you want to create a coupon list (list of codes) in your Purplepass dashboard, follow these steps: 1. Log in to the Purplepass promoter dashboard 2. Edit an existing event or click on “Create New Event” in the top navigation menu 3. When creating your event, scroll down the page until you reach the…