Event Organizer Support

A COMP ticket type is a complimentary ticket or a ticket provided free of charge. These are usually provided to volunteers, talent, guest speakers, special guests, etc. To create a physical COMP ticket type/stock, follow the instructions below. Log in to your Purplepass promoter dashboard. NOTE: An event must be made first before tickets can…

Yes, of course. Every ticket will clearly show which seat and row they are in. It will also show the name of the seat section or ticket type name.

We want to support the work of our amazing nonprofits by offering discounts for nonprofits and charities on the ticket rate for their events. We offer a 2.0% + $0.99/ticket order. Nonprofits also have access to our free customer support team and a partner that cares. Learn more here.

If you want to select ticket colors for customizing physical ticket stock to use for your event, follow these below. To create and order ticket stock in Purplepass, follow these instructions. Log in to your Purplepass promoter dashboardSelect “Create New Event” on the top navigation bar or edit an existing event Find the section “Ticket…

Purplepass uses two different types of shipping options customers can choose from when checking out with their ticket stock orders. The mailing options are: USPS PRIORITY Shipping times are 2 to 4 days, but can be earlier in some cases. USPS Priority shipping costs $9.95 USPS EXPRESS Shipping times are set for 1 to 2 days. USPS…

If you want to save information to print on future ticket orders each time and avoid having to go through extra steps, you can set a default ticket stock design. To create and order your ticket stock, click here for the steps. Set your default ticket stock designs Reordering past ticket stock Viewing past orders…

Ordering ticket stock for an event provides a variety of different benefits of ordering ticket stock to both the promoters and attendees.  Provide merchants, venues, staff, and volunteers with a physical ticket Tickets can act not only as an entry pass but as a souvenir for those who wish to save their tickets or add…

Purplepass has a very fast turnaround time for customer ticket stock orders. NOTE: Your orders are usually processed on the same day they are placed, and in many cases, can be shipped to the customer on the same day too. However, if they aren’t shipped the same day, they usually go out the next day.…

When ordering minimum quantities of full color ticket stock, it’s important to know the minimum per type, per artwork requirement. NOTE: that means customers must place an order for at least a certain number of tickets per each type, i.e. general admission, senior, or comp and per each design uploaded.  You have the option to…