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Asking customer questions at checkout

If you want to ask the customer questions at checkout, follow these steps:

  1. Log in to the Purplepass promoter dashboard
  2. Select “Create New Event” in the top navigation bar or edit an existing one
Create New Event UPDATE
  1.  Scroll down to the “Additional Options” section.
  2. Select the box titled “Add questions to ask during check out” 
  3. Click the plus icon “Add check out question”
Adding details upload GIF
  1.  A pop-up window will open titled “Create a Custom Question”
  2. Select the area (online or when selling through the app) where you want to ask the questions by clicking the first drop-down menu titled “Where should the question be stated?”
  1. Type your question in the “Question to ask” box
  2. Below the “Question to ask” box, click the appropriate selection for when to ask the question
  3. Next, select the “Question type” by using the drop-down menu (text, multiple lines, dropdown, checkbox, date, or info)
  4. In the “Show this question for specific ticket type” select the appropriate response in the drop-down menu
Show this question for specific ticket type
  1.  Click the “Save Question” button at the bottom of the screen