Event Organizer Support
Payments & Fees
Collection of reimbursement fees occurs each Monday to the credit card on file.
When setting up an Authorize.net account on Purplepass you’ll need a "trans key" and "login" that are provided through your account on Authorize.net. After typing in your "trans key" and "login" you will have additional options to enter a "Discount rate" and "Transaction fee". These are extra fees that you can add to each order…
To switch to using your own merchant account, log in to your account and go to “Settings” then “Merchant Account.” Select "Use your own merchant account"Enter the requested information, including service fee details
As a Purplepass promoter you can use your own merchant account. The merchant account must be with an authorized.net gateway. This allows cross-communication of shopping carts to processors.
No, guests don’t need a PayPal account to purchase a ticket through PayPal. The screen has a prompt to log in to PayPal, but below is a link to log in as a guest. They can then follow the directions and enter their payment information.
Contact Purplepass support to find out if other payment arrangements such as monthly invoicing are possible.
You can use PayPal to receive payments when selling tickets to an event and accept payments from customers. Remember, you’ll owe Purplepass for fees, and a card on file is charged for service fees on the following Monday in this case. Switch to using PayPal to process credit cards Select "Settings"Select "Merchant Account"Select "Use your…
Every type of credit card is supported. This includes debit cards, rewards cards, and more.
If you want to change your payout method, contact email@example.com or call 800-316-8559.
There are three different payout options: • Direct deposit • E-check • Traditional check in the mail The default method is an e-check. The e-check can be printed and deposited into a bank account. To change the payout method, contact firstname.lastname@example.org or call 1-800-316-8559. For direct deposit, you must fill out a form with your…
If you already have a W9 form filled out, send it to email@example.com. If you need a form, one can be sent to you to fill out. You’ll need your business ID number or social security number, fill out all the requested information on the form, and send it back.
As an event organizer, you are paid every Thursday after the event. Be sure a W9 is submitted to avoid holds on payments.
In most cases, payment delays are because of a W9 hold. You must submit a form if you sell over $600 in tickets or merchandise. Once you submit the W9, you’ll receive the payment. If you have a W9 hold, an email is sent to you.
Disable Email Receipt Go to the Settings page, then go to "Email Receipt" (Under the Transaction Format Settings section).Uncheck "Email transaction receipt to customer (If email address is provided)" and then hit submit to save. Configure Card Code Verification Go to the Settings page, then go to "Card Code Verification" (Under the Security Settings section).Check "Does…
If you sell over $600, an email will automatically be generated by Tax 1099, reminding you to submit a W9. For more questions and account information, email us as firstname.lastname@example.org.
The three methods you can use to collect money from customers is: (1) Purplepass platform (2) PayPal (3) Your own merchant account
If the customer is attempting to purchase a ticket and you are using a PayPal account, and they don’t have one, they can still make the purchase. When the customer is prompted to log into PayPal to begin the purchase, they can click the link at the bottom of the screen and continue as a…
There may be other options available for collecting Purplepass fees. Contact support at email@example.com for more information.
USING YOUR OWN MERCHANT ACCOUNT If you are using your own merchant account, that means sales are going directly to you as they are being made. This also means that you are collecting the service fee on our behalf. For us to recoup these fees, we will do a billing cycle on Monday for anything…
We are required to send out 1099 tax forms to promoters by the end of January of the following year. The 1099 forms are required by the IRS annually.
As an event organizer, you are paid on the Thursday after your event ends. If there is a W9 hold, the payment will be on hold until the form is submitted. A W9 is required for events selling over $600.
If PayPal was used to collect ticket fees and other sales, you must log in to PayPal on your end and begin the process to issue a refund through that platform. The refund process will follow PayPal guidelines and standards rather than Purplepass.
Yes. You can refund the service fee back to the customer or choose to not. If they return the fee to the customer it will charge the promoter's account instead.
There are three methods of payment type options available for each event: An eCheck: The eCheck is the default option once you sign up. This is sent via email and can be printed and deposited in person or mobile. A check: A traditional check sent by USPSDirect deposit: To change your payment method, email support…
We pay out the following Thursday after your event is completed if you are using Purplepass' Merchant account. This will go to your payment method. If you are using your own merchant account, you receive funds as sales are being made through your event.
If you have a W9 hold, it means you have exceeded $600 in event ticket sales and need to submit a W9 form for IRS purposes. You will notice a W9 hold notification in the “Reference #” section of your event statements when this occurs. You should receive an automatic email asking for W9 information…
We want to support the work of our amazing nonprofits by offering discounts for nonprofits and charities on the ticket rate for their events. We offer a 2.0% + $0.99/ticket order. Nonprofits also have access to our free customer support team and a partner that cares. Learn more here.
There are two different options for paying service fees. Option #1: As a promoter, you can choose to let the customer pay the service fee, in which case, it will be added to the sale price of the ticket. Option #2: The second option is to absorb the service fee, which will be deducted from…