Why didn't I get paid?
In most cases, payment delays are because of a W9 hold. You must submit a form if you sell over $600 in tickets or merchandise. Once you submit the W9, you’ll receive the payment. If you have a W9 hold, an email is sent to you. You will notice a W9 hold notification in the Reference # section of your event statements when this occurs.
You should receive an automatic email asking for W9 information that will mention Purplepass Ticketing with a form attached. Please fill this out and send it back. If you never received an email from us, please email support at firstname.lastname@example.org or call 800-316-8559 to request the form.