We hold the highest standards to make sure each of our customers are fully satisfied!
Here’s what they think about our products and services…
Shenn SellersRamona Hillside Players
We are a small community theater and our initial ticketing platform was hosted on our own server. It worked fine at the beginning, but we started having many problems with it and it couldn't handle our ticketing load. So we started researching alternative ticketing solutions to implement. We tested around 10 different systems to determine what would work best for us. In the end, we chose Purplepass. Purplepass had the most features, was the easiest to implement, and was the lowest cost to operate. Whenever we had questions, Purplepass was always quick to respond and help us get the support we needed. We have been very happy using Purplepass. It has allowed us to increase our online sales and is the #1 way our customers purchase our tickets after only one season. We would highly recommend Purplepass to any organization, big or small, that is looking for a ticketing service.Lydia SweeneyThe Irish Outreach Center
I found out about Purplepass while volunteering at a different event alongside one of their executives. He was very efficient and the equipment worked really well so we decided to use Purplepass for our event "Songs Of Irish Heores", which catered to over 600 people in downtown San Diego. The initial set up was easy and the processing through the site for our guests was also pretty smooth. Over the month in the run up to the event, I had a few queries and questions. As soon as I contacted the executives, they were quick to respond and sort out any issues. It was nice to have a personal connection to a company that was only a few miles away.Barbara BurkettTemecula Education Foundation
As a nonprofit organization, the all-volunteer Temecula Education Foundation (TEF) strives to spend its resources as effectively and efficiently as possible. Using the Purplepass platform helps us do that by allowing us in-house management of event ticketing and online class registration. We received excellent customer service in both endeavors. The in-person support exceeded expectations for the 2016 Taste of Temecula Valley (TOTV). PP online and phone support were outstanding for our TEF-managed registration for 2016 summer school classes. Considering we were implementing a new system, both events ran surprisingly well. I am not a technical person, but the system is very intuitive, and the tutorials are very helpful. The post-event data collection feature was an eye opener; it will be tremendously helpful as TEF looks to future marketing efforts. Tracking financial transactions and receiving payment were easily managed.Rachel WilliamsBass Pro Shop
There was an ease in tracking event guests and event security. It allowed us to track how many people were going through our doors and aided in the security of the VIP area. The app was easy to use. The rented scanners were convenient and also easy to use. Customer Service was great, who walked me through the set-up and ticket numbering process. Also, the data that was available on the website will help us better prepare for next year.Caroline FlynnNewport International Boat Show
They bent over backward to learn everything about our ticketing needs. They answered 100's of questions and even made custom changes to our exhibitor guest ticket program. Their equipment was great and the reporting tools are excellent. We were very pleased with the whole experience.Maggie YoungSan Diego Fleet Week Foundation
Purplepass is wonderful to work with and very responsive. I have also received calls from Purplepass customer service reps suggesting we add options that our customers are requesting, which increased our ticket sales. Everyone I have come in contact with at Purplepass has always been helpful and polite. I highly recommend Purplepass for anyone that is looking for a ticketing platform that is easy to use, cost effective and customer service oriented.Matthew CostelloRockin For The Cure, Inc.
In the past Rockin For The Cure, Inc. has worked with other Ticketing companies and they were ok, didn't knock our socks off, and then came Purplepass. We couldn’t be happier. Everything about this company speaks quality and professionalism. There are by your side every step of the way, answering any questions or concerns you may have. These days not too many companies take pride in going above and beyond, but Purplepass does. If you hosting an event and you want a company that is going to be with you, guide you and help to ensure you event is a success, do yourself a favor and call Purplepass, you’ll be glad you did!Andrew BrightenVeg Speed Date
For our new business, we had the need for powerful features, including a complex integration of Purplepass' API with our web platform. Purplepass worked with us over several weeks to help integrate their API with our custom application. They were extremely responsive and helpful throughout this process.
Whenever I had a technical question or request, I would receive a highly competent, helpful, and friendly response in very short time frames. It's so rare in this age of customer service outsourcing to consistently receive such high quality support.
Not only that, but their product is truly excellent, and I have confidence in it. Their platform has very powerful features, and is lightning fast to use - in fact I can't think of another site that feels snappier from a user perspective. The reporting and statistics features on their website are deep and helpful. They have a great interface that allows easily generating widgets that can be quickly embedded on our website to sell tickets for our various events and they seem to add new features all the time.Alyssa CanannOwner of The Gourmet Detective
From the beginning, Purplepass staff provided prompt, expert, courteous service for all of our training and design needs. They are/were creative, receptive and responsive to requests for custom reports and program enhancements. Their attitude is “what can we do to meet your needs?” instead of “why would you want to do that?”
They are thoughtful and proactive in their thinking, and are committed to staying abreast of technology changes that could impact their customers.
We are very happy with Purplepass!Amber FryeDirector of Operations at Somewhere Loud Event Center
We have had all of the big companies like Flavorus & Ticket Fly come through our venue asking to sign up with us but in the end it comes down to the fact that the ease of use with Purplepass & the customer service aspect is 5-star in every way. The Box Office POS system they provide us with is HEADS & SHOULDERS above that of any other ticketing platform we have had experience with – it is by far the easier user interface and makes editing our events and selling tickets at the door a complete breeze.Jim ChristianDirector of Financie & Operations at La Quinta Arts Foundation
Greatly Improved Event Management;
Improved customer experience and customer service due to more efficient line management.
More sophisticated box office management.
Drastically improved data mining capability and data verification.
Training important for product users, but relatively quick learning curve.Lindsey Mackney