OVERVIEW
Whatever happened
to respect and civil behavior?
What is the cost
when we lose both? Uncivil behavior, left unaddressed, begins a downward spiral
you and your employees can’t afford. Incivility, leads to gossip in the
workplace, rumors, and then to bullying in the workplace, harassment and
ultimately, what we see too much in the news every day now, sexual harassment.
Overworked,
disengaged and undisciplined staff does more harm to your reputation and
employee productivity than you can afford. A workplace culture of tolerating a
bad attitude by one or more employees is not acceptable. The cause of the employee
attitude is generated from how they are treated at work, a seeming lack of
respect of them.
Is it you or is it
the other person that is the real problem?
Respect comes from
dealing with the situation when it becomes evident. This presentation is about dealing
with gossip in the workplace, how to change the behavior, and how to make
employees to be solution oriented. Respect reduces stress, and it drives up
trust, engagement, creativity and productivity.
WHY SHOULD YOU ATTEND
Don’t let anyone
get comfortable with disrespecting you, your work skills, your ethnic
background, your soft skills in leadership and communication, your department,
or your work team. Uncivil and disrespectful behavior, toxic workplace culture,
negative work environment and bullying in the workplace, when left unchecked,
becomes the culture of being rude, indifferent and uncaring. This generates the
gossip and rumors. Gossip is someone trying to level the playing field by
taking away what someone else has, fairly or unfairly, or to get what they
don't have, and think they should have.
They become
rude. Rudeness is the weak person’s imitation of strength and
a sledgehammer by others who know how to use it. Left unchecked, this can lead
to bullying in the workplace, harassment and then sexual harassment, creating a
toxic workplace culture, and when publicized, a bad reputation that requires
expensive damage control.
AREAS COVERED
If you want to
produce and deliver a caring, supportive, engaging and empowering, stress free
and productive environment, consistently, you need to learn how to:
- Understand
what creates disrespectful behavior in the first place and what it
escalates to
- Exercise
the power of choice with the eight options you have
- Practice
the world’s two most powerful skills for gaining control of the situation
- Learn
how to calm down destructive behavior by using empathy and direct
communication
- Adopt
how to engage, empower and motivate in three profound but logical steps
- Review
the three self-tests that will stop conflict cold if utilized right away
- Dealing
with gossip in the workplace
LEARNING OBJECTIVES
A negative,
destructive, disruptive culture starts when any bad behavior; verbal, written
or viewed, does not get challenged and stopped. You cannot afford this action
that leads to a bad reputation, negative news coverage, staff resignations, and
loss of customers and prospects.
WHO WILL BENEFIT
This webinar is
perfect for anyone who has a disruptive company culture of harassment, gossip,
bullying or toxic behaviour.
There will be a
number of complimentary articles and ebooks provided at the conclusion of the
webinar to prove additional leadership information, and behaviour assessments
that create loyalty and retention and are the key to understanding where and
when bad behaviour starts
SPEAKER
Years of
Experience: 29+ Years
Areas of
Expertise: Time Management, Employee Training, Retention and
Motivation, Generational Diversity, Client Retention, and Career Growth
Bruce Lee has been educating and
inspiring audiences with practical and proven information they can immediately
implement into the personal and professional lives and for improved business
growth or efficiency. A varied business and leadership background provides him
proven experience that clients can relate to. The solid business background
from a good cross section of industry includes:
- Charter
Bank branch management, with special projects assigned from time to time
of mortgage lending departments and seasonal savings bond drives,
- Manager
/ Resident Representative for the VISA credit card Division of a legacy
Bank, in charge of the entire Province of Alberta
- Senior
marketing representative for a fully integrated Canadian oil and gas
company, which included expanding the market share and building retail
stations
- Grew
an executive recruiting company from three employees to over 20, and set
up a remote recruiting office in England
- Set
up, owned and managed a 24 hour a day, 365 days a year retail convenience
store and gas bar business
- As a
hobby, organizes and chairs election campaign at every level of government
- Active
on several community associations in a leadership / board member role
He has been
providing education keynotes, workshops and webinars all across North America full
time for the past 27 years. Bruce now follows his passion – working with
individuals and organizations to get the results they need to grow their
careers and enhance their business success. He shares practical, real
life examples on the most current topics people need, and each presentation
includes a variety of complimentary additional resources, articles and tools to
support the content and measure skill levels.
The focus is on
improving engagement and teambuilding with the added value of aligning corporate
strategy to create high performance employees. The results are increased
productivity for individuals, departments, and organizations; higher
profitability; and increased customer and client satisfaction. Above all, the
intent of every presentation is to ensure implementation of the ideas and
strategies to move people ahead with a realizable return on their education
event investment. Otherwise, why provide the training?
Clients include
business, Government, education, non-profit associations and health care.
In 2016 Bruce
published his first book: Why Trust Me? Making Trust Your Competitive Edge.
Use
Promo Code SPRS20 and get flat 20% discount on all purchases.
To Register (or) for more details please click on this below link:
http://bit.ly/3bKZjEJ
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