OVERVIEW
When employees start work
each day, they make a simple yet profound decision with unparalleled impact on
the success of the organization: “How hard am I going to work today?”
Organizations succeed by creating an environment where employees give
discretionary effort on a regular basis. Incorporating discretionary effort
environment in human resource management strategy and practice means employees
can freely give their ideas and opinions, understanding that not all of their
suggestions will be implemented.
In this environment, one can see employees as a source of competitive advantage
because they are creative as they search for and find solutions to customers’
wants and needs, they take responsibility and are accountable. It is an
excellent way to make employees your competitive advantage in the
marketplace.
The amount of discretionary effort employees give determines the innovation of
the organization, the goals and objectives achieved, and the increase in sales
and profit margins.
It is no secret, the organization with the most employees giving discretionary
effort wins.
WHY SHOULD YOU ATTEND
When you attend this
webinar focused on human resource management and competitive advantage, you
will acquire knowledge of the Discretionary Effort Leadership Model which
teaches the fundamental skills needed for moving from a manager to a leader who
can inspire employees to bring their A-game to work every day.
The steps outlined in the Discretionary Effort Leadership model are critical to
managing 21st century employees. Implement the leadership levels in your human
resource management strategy and practice and you’ll become the leader people
CHOOSE to follow, not the “Boss” they HAVE to follow.
You will move employees from minimal effort to amazing contributions and make
employees your competitive advantage in the marketplace.
This webinar gives you in-depth information on creating a work environment that
engages the employee and makes them your competitive advantage in the process
of keeping clients and finding new clients.
By attending this webinar, you will:
- Receive a checklist tomake
employees your competitive advantage in the marketplace
- Learn the key components of the
Discretionary Effort Leadership Model
- Realize the multiplier effect
discretionary effort has on teams
- Understand the necessity of
creating a culture of authentic engagement between manager and
employee
AREAS COVERED
To have employees as a
source of competitive advantage, companies need to work to improve the employee
work experience. To do this, you will learn:
- The subtle differences between
discretionary effort and engagement programs
- How to discover what an employee
is capable of contributing
- What every employee expects as
they come to work every morning
- How to set the multiplier effect
of discretionary effort in motion
- Why competitiveness demands
creating a culture of transparency, authenticity, and respect for human
dignity
You will learn how to:
- Improve the daily touch points
between manager and employee
- Accept employees “As Is” and help
them grown professionally
- Listen with the purpose of
psychological safety
- Rationally align employees with
the goals and objectives of the organization, the department, and their
unit
- Let rational alignment drive
unprecedented productivity
- Focus on the strengths of the
employee
- Get the employee to emotionally
commit to the success of the organization
LEARNING OBJECTIVES
"Customer service is
not a department. It is a philosophy to be embraced by every employee."
– Forbes
Employees who give excellent customer service become your competitive advantage
in the marketplace. Giving excellent customer service means they are giving you
discretionary effort on a regular basis.
Discretionary effort is the difference between what an employee has to do to
get a paycheck and what that employee is capable of contributing.
Closely related to engagement programs, discretionary effort initiatives build
on positive engagement programs in place and take employees and the company to
the next level in competitiveness.
Just as customer service is a philosophy, so is discretionary effort and when
managers embrace a discretionary effort environment, theygain competitive
advantage through employees.
WHO WILL BENEFIT
Managers at all levels of
the organization.
- Supervisors
- New managers
- Middle managers
- Team leads
- Sales Managers
- IT managers
- HR managers
- Directors
- Vice Presidents
- Presidents
- CEO
- COO
- CFO
- Executive Teams
For more detail please
click on this below link:
http://bit.ly/2QLqvZt
Email:
support@trainingdoyens.com
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