The webinar covers the following key areas:

·         Identify and control the impact of difficult people so that you can keep the situation from escalating further

·         Differentiate the 4 types of attitudes and understand how they develop in order to keep your cool in a variety of situations

·         Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effectively handle upset people

LEARNING OBJECTIVES

Learn successful strategies and tips for building a positive, productive relationship by knowing HOW to effectively respond, cope, and manage the impact of their negative and toxic behavior in the workplace. End frustration. Act rather than re-act, and be more successful.

WHO WILL BENEFIT

• Human Resources Professionals

• Health and Safety Reps

• Union Reps

• Supervisors, Manager, Directors (Team Leads)

• Executive Directors Not-For-Profit

Speaker Profile: Beverly Beuermann-King specializes in working with people and organizations who want to control their reactions to stress, build resiliency against life's challenges and live healthy, successful lives using her S-O-S Principle™. She has 25+ years of professional experience.

Use Promo Code LBRD20 and get flat 20% discount on all purchases.

To Register (or) for more details please click on this below link:

https://bit.ly/3bCqzWo

Email: support@trainingdoyens.com

Toll Free: +1-888-300-8494

Tel: +1-720-996-1616

Fax: +1-888-909-1882

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