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Overview

To become an employer of choice, employee engagement is not an option for your company. With 50% of employees not satisfied with their work at the end of the week, only 30% of employees considering themselves fully engaged, and service expectations continually going up, an empowered workforce may very well make the difference between you being a profitable, well thought of company, organization or association - or not. As it is the frontline employee who has the most contact with the customer/client/patient/resident and prospect, it is their interaction with them that provides that successful, meaningful relationship with an anticipated return visit or referral. 

Areas Covered in the Session:

This is all about: Ownership + Accountability + Engagement: You Will Learn:

• The top career building talents behind authentic leadership and how to adopt them to drive the success of your new supervisors.
• How to identify the strategies needed to become an employer and provider of choice by the 3 cornerstones of a culture of engagement.
• Understand why people leave bosses and the high cost you pay with staff turnover.
• Identify the problem of toxic bosses and their impact on retention.
• Adopt the top 6 leadership skills necessary to inspire and motivate everyone.
• How to fully engage everyone and what really motives them.
• Identify the five levels of engagement and find out where your employees stack up to the rankings.
• Ask the '5 Question Survey' that identifies the holes in your leadership team
• The 4 Imperative to K.E.E.P. your employees and grow their capabilities
• See how to change the current culture challenges to a desired culture of growth
• Identify the 3 courses you need to have a good working knowledge of
• Learn how to fully empower people with the attributes of acknowledgement, appreciation and recognition that has the biggest impact on performance called: S.A.M.
• Adopt the success of M.B.W.A. with people
• Discover the "Greatest Management Principle in The World" - why recognition is so important to people today
• Adopt a theme of "We are the customer experience."

Speaker Profile :

Bruce Lee is an international event speaker, who brings practical business leadership, training and management experience gained in a good cross section of industries:

• Charter Bank branch management and Alberta Manager for the VISA credit card Division of a Canadian Bank, 
• Senior marketing representative for a fully integrated Canadian oil and gas company, 
• Senior executive recruiter, establishing a consultant/referral partner office in England.
• Owning and managing a 24 hour a day, 365 days a year retail convenience store and gas bar business. 
• Marketing / Director of Service Development for a health care training company, specializing in patient and staff engagement, along with satisfaction survey measurement.

Contact Info :

Ijona Skills

https://www.ijonaskills.us

Email : support@ijonaskills.us

Phone : +1 302-830-3132