OVERVIEW

Difficult people are everywhere

• Their numbers are small but their impact is large

• Habitual behavior that affects most of the people with who they come in contact

• Frustrate and demoralize

• Loss of productivity and absenteeism

• Companies lose customers or clients

WHY SHOULD YOU ATTEND

When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive.

AREAS COVERED

What do you do when you encounter a difficult person?

The presentation gives you action steps and processes that work

• Analyze your reaction – what do you have control over

• What makes it difficult for you?

• What is the problem from your perspective?

• Strategies and steps to manage and handle the situation

• Business communication and styles

• Learn how to identify a difficult boss

• Common mistakes people make with difficult bosses

• Ways to manage the difficult boss

LEARNING OBJECTIVES

• Steps to handle the different types of difficult people

• Identify the different types of difficult people

WHO WILL BENEFIT

• HR Managers

• Supervisors

• Senior Management

• Sales and Marketing

• Leadership

• Employee Relationship Manager

• Staffing Manager

• Leaders

• Managers

• Individual Contributors

Use Promo Code MKT10N and get flat 10% discount on all purchases

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http://bit.ly/2LM7w23

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