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Hospitality in Healthcare: providing the best possible experience to the patients
Presented By Training Doyens
Tuesday, June 11th at 1:00pm EST
Online sale ends: 06/11/19 at 1:00pm EST
Training Doyens 26468 E Walker Dr, Aurora, Colorado 80016
26468 E Walker Dr, Aurora, Colorado 80016
Aurora, CO 80016
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When delivering healthcare the focus should be on the patient and providing the best value for the individual. Our upcoming webinar discusses the fundamentals of hospitality in healthcare and the techniques of managing patient expectations.

The webinar covers the following key areas:

·         Learn how to provide excellent customer service

·         Understand the importance that core values have when treating patients and discover the role that your attitude plays

·         Learn positive phrasing when communicating with patients and the techniques of managing patient expectations



Creating a patient-centric experience means that you integrate communication and patient engagement to create the best possible experience.

Great patient service begins and ends with how you train your employees. Until recently, it’s something that wasn’t given a lot of attention in the healthcare industry and it began to take its toll. What’s important to remember is that these people who come into the hospital or doctor’s office are still consumers and they have to be treated as such.

Ultimately, healthcare providers have to be skilled, expert physicians, nurses, etc., but they also have to serve as a customer service representative, which can be a difficult undertaking.



Healthcare Professionals

Medical Center Personnel

Shift Leaders

Management Consultants

Vice Presidents





Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. She is currently a faculty member of American Management Association where she trains productivity and communication skills.


Use Promo Code MKT10N and get flat 10% discount on all purchases

To Register (or) for more details please click on this below link:


Email: support@trainingdoyens.com

Toll Free: +1-888-300-8494

Tel: +1-720-996-1616

Fax: +1-888-909-1882


Check out our popular webinars:  

1. Microsoft Outlook Tips and Tricks: Get More Organized and Efficient - http://bit.ly/2W99Fp7

2. Employee Investigations and Witness Interviews - 3 Hour Virtual Boot Camp - http://bit.ly/2LUkKdO

Presented By

1:00pm to 2:00pm
Doors open at 1:00pm

Live Webinar: $159.00
Recorded Webinar: $199.00

Training Doyens 26468 E Walker Dr, Aurora, Colorado 80016<br> 26468 E Walker Dr, Aurora, Colorado 80016<br> Aurora, 80016



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