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Writing SOP’s for Human error assessment and reduction technique (HEART)
Presented By Training Doyens
Wednesday, August 15th at 1:00pm EST
Online sale ends: 08/15/18 at 1:00pm EST
Training Doyens 26468 E Walker Dr
26468 E Walker Dr,Aurora, Colorado
Aurora, CO 80016
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Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented.


Human error reduction starts at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is really important to understand human behaviour and the psychology of error as well as understand exactly where the instructions weaknesses are, so procedures can be human engineered, improved and/or fixed. 

This webinar offers practical approaches to address good procedure writing practices to reduce the likelihood of procedures.


SOP writing outline content

The reason of procedures

  • Regulatory compliance background 

  • Universal purpose of procedures

The Human perspective

  • Human error as a root cause 

  • The thinking and reading process

  • Common human reliability mistakes and causes

How to create and maintain a procedure

  • Goals of a procedure

  • Good Procedure Writing practices (Terminology, Formats, layouts, mixed cases, steps content, common words, references, branching, conditional steps, the use of “Precautions”, “Warnings” and “Cautions” 

  • Procedure styles

  • Use of electronic information networks for procedure access


  • Understand the importance of procedures

  • Learn why people refuse to use procedures

  • Understand the common Human Errors and deviations related to the use of procedures

  • Understand the reading and writing processes and how people may impact the processes


  • QA/QC Directors and Managers 

  • Process Improvement/ Excellence Professionals 

  • Training Directors and Managers 

  • Plant Engineering Personnel

  • Compliance Officers 

  • Regulatory Professionals 

  • Executive Management

  • Manufacturing Operations Directors

  • Human Factors Professionals


For more detail please click on this below link:




Email: support@trainingdoyens.com

Toll Free: +1-888-300-8494

Tel: +1-720-996-1616

Fax: +1-888-909-1882


Presented By

1:00pm to 2:30pm
Doors open at 1:00pm

Live Webinar: $159.00
Recorded Webinar: $199.00

Training Doyens 26468 E Walker Dr<br> 26468 E Walker Dr,Aurora, Colorado<br> Aurora, 80016


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