OVERVIEW
What is the cost when we don’t?
Indifference, an appearance of a lack of respect for others and self-respect
for the person. Uncivil behavior, (rude, uncaring) left unaddressed, begins a
downward spiral you and your employees can’t afford. Incivility, leads to
workplace gossip, harassment, rumors, and then to bullying, and ultimately,
what we see too much in the news every day now, disrespectful behavior, sexual
harassment and negative work environment. This workplace civility training
program covers how you can communicate the best attributes of respect and
civil, conscious, caring behavior to and by everyone. The payback is
better relationships and client appreciation.
WHY SHOULD YOU
ATTEND
The world has changed this year.
Respect is now how we interact, or don’t, with everyone, how we care about how
we can impact others in a very negative way. Respect and civil behaviors now
is: social distancing, self-isolation, containment, testing, PPE, curb side
pickup, quarantining, zooming, senior’s hours, bonus (patriot) pay for front
line essential workers. It is caring about how you could impact others by
personal contact, by not passing on COVID-19. We still need personal respect
driven by responsible civility in the workplace. It is stopping the covidiots
as we struggle to get off the corona coaster of fear. We must care about how we
interact with people. Respect comes from being trusted - in you, your
company and product and service.
AREAS COVERED
Loss of trust. Objectionable behavior
leads to workplace imbalances and negative work environment. Surveys have shown
that because of the #MeToo and excessive news on the subject, up to 50% of male
managers are now uncomfortable in work activities with women, over 30% are
uncomfortable working alone with a woman, and 20% of male managers are
uncomfortable mentoring women.
Bad, offensive, disrespectful behavior creates more bad behavior, increases
turnover and lowers productivity. Incivility is all about rudeness to others
and being courteous and respectful. It is up to you to prevent bad behavior by
how you lead and manage your people. This presentation is how to change the
viewing of this person and their behavior to where you move them to be solution
orientated. Respect reduces stress, and it drives up trust, engagement,
creativity and productivity. If you want to produce and deliver a caring,
supportive, respectful, engaging and empowering stress free and productive
environment, consistently, you need to learn how to:
1. Understand what creates bad behavior in the first place and what it
escalates to
2. Exercise the power of choice with the eight options you have
3. How to tell when someone is lying to you and how to confront it
4. How to identify and control harassment and bullying in the workplace
5. Practice the world’s two most powerful skills for gaining control of the
situation
6. Stop having managers inadvertently reward negative behavior and the four
types of problem employees
7. Learn how to calm down destructive behavior by using empathy and direct
communication
8. S.A.M.: Adopt how to engage, empower & motivate in 3 effective and
logical steps called S.A.M.
9. Take the 3 self-tests that drive up engagement, loyalty, retention
10. Learn why and how you can coach for behavioral improvement
Complimentary Resources:
• Free PDF version of E-Book:
Why Trust Me? Making Trust Your Competitive Edge
• Self-Test: Rating Your Soft Skill Leadership Attributes
(employee loyalty focus)
• Self-Test: Confidential Leadership Empowerment Survey
(employee retention)
• COACH – Coaching Skills Self-Assessment
(how to coach, empower, be coached)
• My L.I.S.T. – how to get to know the driving/ motivation side of an
employee
• A link to all the complimentary resources on the Bruce Lee Web Site
• Complimentary 30 minute coaching call on an issue related to this topic
LEARNING
OBJECTIVES
Don’t let anyone get comfortable by
disrespecting you, your work skills, your ethnic background, your soft skills
in leadership and communication, your department, or your work team. Uncivil
and disrespectful behavior, when left unchecked, becomes the culture of being
rude, indifferent and uncaring. This generates the rumors and gossip in the
workplace. Gossip is someone trying to level the playing field by taking away
what someone else has, fairly or unfairly, or to get what they don't have, and
think they should have. They become rude. Rudeness is the weak person’s imitation
of strength and a sledgehammer by others who know how to use it. Left
unchecked, this can lead to bullying, harassment and then sexual harassment,
creating a toxic workplace culture, and when publicized, a bad reputation that
requires expensive damage control. Over-worked, dis-engaged and undisciplined
staff do more harm to your reputation and employee productivity than you can
afford. A workplace culture of tolerating a bad attitude by one or more
employees is not acceptable. The cause of the employee attitude is generated
from how they are treated at work, a seeming lack of respect of them. Is it you
or is it the other person that is the real problem? Respect comes from dealing
with the situation when it becomes evident. This workplace civility training
program is how to change the viewing of this person and their behavior to where
you move them to be solution orientated. Respect reduces stress, and it drives
up trust, engagement, creativity and productivity.
WHO WILL
BENEFIT
This is appropriate for anyone who is
in leadership and/or involved in creating, improving and support a respectful
workplace culture. This includes HR and training officers. The cost to
companies in employee absences due to bulling and harassment, is billions in
lost wages and productivity.
SPEAKER
Years of Experience: 29+
Years
Areas of Expertise: Time
Management, Employee Training, Retention and Motivation, Generational
Diversity, Client Retention, and Career Growth
Bruce Lee has been educating and
inspiring audiences with practical and proven information they can immediately
implement into the personal and professional lives and for improved business
growth or efficiency. A varied business and leadership background provides him
proven experience that clients can relate to. The solid business background
from a good cross section of industry includes:
- Charter Bank branch management, with special
projects assigned from time to time of mortgage lending departments and
seasonal savings bond drives,
- Manager / Resident Representative for the VISA
credit card Division of a legacy Bank, in charge of the entire Province of
Alberta
- Senior marketing representative for a fully
integrated Canadian oil and gas company, which included expanding the
market share and building retail stations
- Grew an executive recruiting company from
three employees to over 20, and set up a remote recruiting office in
England
- Set up, owned and managed a 24 hour a day, 365
days a year retail convenience store and gas bar business
- As a hobby, organizes and chairs election
campaign at every level of government
- Active on several community associations in a
leadership / board member role
He has been providing education
keynotes, workshops and webinars all across North America full time for the
past 27 years. Bruce now follows his passion – working with individuals and
organizations to get the results they need to grow their careers and enhance
their business success. He shares practical, real life examples on the
most current topics people need, and each presentation includes a variety of
complimentary additional resources, articles and tools to support the content
and measure skill levels.
The focus is on improving engagement
and teambuilding with the added value of aligning corporate strategy to create
high performance employees. The results are increased productivity for
individuals, departments, and organizations; higher profitability; and
increased customer and client satisfaction. Above all, the intent of every
presentation is to ensure implementation of the ideas and strategies to move
people ahead with a realizable return on their education event investment.
Otherwise, why provide the training?
Clients include business, Government,
education, non-profit associations and health care.
In 2016 Bruce published his first
book: Why Trust Me? Making Trust Your Competitive Edge.
Use
Promo Code SUMS20 and get flat 20% discount on all purchases.
To
Register (or) for more details please click on this below link:
https://bit.ly/2ZJIKFh
Email:
support@trainingdoyens.com
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Free: +1-888-300-8494
Tel:
+1-720-996-1616
Fax:
+1-888-909-1882