In this webinar, participants will learn how to harness the power of conflict as leaders in their organizations. Participants will examine their own conflict styles and those they lead. In addition, the various types of conflict in the workplace will be looked at and strategies leaders can use to deal with conflict that can be disruptive to their organizations. Special attention will be given to conflict in teams, between departments and other outside organizations a leader may have to deal with.

During the webinar, an overview of team and group dynamics will be presented and how this affects the likelihood of conflict on work teams. While conflict can be destructive, it also has benefits. It is these benefits that leaders must tap into in order to create high performing teams. Finally, participants will learn 

Various techniques will be presented to help leaders negotiate, resolve and manage conflict.

WHY SHOULD YOU ATTEND

Leaders face conflict on a regular basis when directing teams, managing change and communicating within and outside their organizations.

After attending this webinar, participants will understand that conflict is a natural part of life and that leadership requires conflict-competent leaders that are able to manage and resolve conflict. Conflict resolution is a core competency of being a leader.

AREAS COVERED

• Conflict styles
• Dynamics of conflict
• Conflict management
• Team and group dynamics
• Consensus building
• Leadership and conflict
• Negotiation
• Mediation 

LEARNING OBJECTIVES

Knowing how to negotiate and mediate conflict effectively is a core competency of being a leader. Conflict is not something to be feared. Rather it is a part of life, including the operation of a business.

When leaders recognize there are proven methods of conflict management, leaders will learn how to harness the power of conflict for the benefit of its organization.

WHO WILL BENEFIT

• Human Resources
• Project Manager
• Manager
• Team Leader
• Team Member
• Customer Service
• Labor Relations

SPEAKER

Dr. Bob Churilla has been a mediator for over 17 years. Bob has mediated employment, family, insurance and personal injury claims. During this time, he has mediated cases for the Equal Employment Opportunity Commission (EEOC), Transportation Security Administration (TSA) as well as for numerous government agencies including the United States Postal Service, Veterans Administration, Federal Aviation Administration (FAA), Department of Labor and other departments.

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