Why Should You Attend:
Difficult people are everywhere. Their numbers are small, but their impact is large. They exhibit habitual behavior that affects most people in a negative way.
It is important for everyone to be able to identify the different types of difficult people. When you encounter a difficult person, do you know how to manage the situation?

When people encounter a difficult person, they do not understand the person’s reaction and are not sure how to react. Difficult people create uncomfortable situations and they are hard to interact within a businesslike manner. They can be disruptive and loud or quiet and withdrawn. Learns how to identify difficult people and ways to manage them.