OVERVIEW
Conflict is an
inevitable part of life. No matter how hard you try, it can seem that there
will always be something that causes you or someone around you to be
frustrated, angry, and impatient – or a whole host of other not-so-pleasant
emotions.
Conflict arises
when the people we work with have different ideas, perspectives, backgrounds,
values, goals or expectations. Yes, conflict can be destructive! It diverts
energy from more important activities and issues; it polarizes people and
reduces cooperation; and it can produce irresponsible behavior. And conflict
can be constructive! It opens up and improves communication; it strengthens
working relationships and teamwork; and it leads to better quality decisions
and problem solutions.
The ability to
handle conflict and difficult situations is a great leadership skill. When you
are confident in your people management skills, you don’t have to be afraid of
disagreement. You don’t have to back away from problems. Instead you can
confidently face the confrontation and bring the issue out into the open.
Well-managed conflict actually stimulates ideas, sparks creativity and
encourages personal improvement. Conflict by itself is neither good nor bad.
It’s the way YOU handle conflict that produces constructive or destructive
results.
WHY SHOULD YOU ATTEND
Time is Money.
There are a variety of direct costs to the organization associated with poorly
managed conflict, including, in the worst cases, the loss of customers and good
employees. One that is visible to everyone is the time taken to successfully
resolve issues. Time that would be better spent on accomplishing work and
achieving goals is instead used to manage disagreements, smooth ruffled
feathers, and deal with difficult people.
When CPP Inc
commissioned a study on workplace conflict, they found that that an
overwhelming majority (85%) of employees at all levels experience conflict to
some degree. Furthermore, they found on average, each employee spends 2.1 hours
every week – approximately one day a month – dealing with conflict in some way
(being involved in a disagreement, managing a conflict between co-workers,
etc.)
It is also a major
drain on the resources of HR departments: half of the HR workers questioned
(51%) spend between one and five hours a week managing disagreements.
AREAS COVERED
These seven points
will be covered:
• Identify the top
six causes of conflict and which one produces the most problems
• Understand the iceberg concept of conflict – what’s above and below the water
line
• Define five conflict management styles and match each style to different
conflict situations
• Decide if you’re a shark or a turtle or a teddy bear or a fox or owl in how
you handle conflict.
• Learn how to keep your cool and react in a professional manner in the heat of
the moment.
• Learn the language of positive communication to reduce negative emotions,
especially anger.
• Recognize the four types of difficult people that drive you crazy and how to
deal with them.
LEARNING OBJECTIVES
The crucial issue
is not whether conflict, disagreement and difficult people can be avoided; the
real concern is how they can be dealt with that will lead to positive outcomes.
If managed improperly, businesses’ productivity, operational effectiveness, and
morale take a major hit. On the other hand, when channeled through the right
tools and expertise, conflict can lead to a better understanding of others,
improved solutions to problems or challenges, and major innovation.
WHO WILL BENEFIT
• CEO’s
• COO’s
• VP of Human Resources
• Chief Learning Officer
• Directors Project Managers
• Operation Managers and Supervisors
• Team Leaders
• Human Resources Professionals.
SPEAKER
Years of
Experience: 25+ years
Areas of
Expertise: Leadership, Employee Engagement, and Change Management
Marcia Zidle is a board
certified executive coach, business management consultant and
keynote speaker, who helps organizations to leverage their leadership and human
capital assets.
She has 25 years of
management, business consulting and international experience in a variety of
industries including health care, financial services, oil and gas,
manufacturing, insurance, pharmaceuticals, hospitality, government and
nonprofits.
She brings an
expertise in strategy and alignment; social and emotional
intelligence; executive and team leadership; employee engagement and
innovation; personal and organization change management.
She has been
selected as one of LinkedIn Profinder’s top coaches for 2016.
Use
Promo Code TDES20 and get flat 20% discount on all purchases.
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Register (or) for more details please click on this below link:
https://bit.ly/3bvgtW9
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