OVERVIEW
Get your teams act together … you can enjoy our webinar as a
group!
No matter how long you’ve been managing multicultural teams,
this step-by-step guide ensures you'll get the strongest performance possible
out of your team — in any environment. With strategies presented in manageable
daily, weekly, monthly and quarterly timelines, our program covers the full
range of workplace issues — from outdated systems and company politics to
budget cuts and backstabbing.
WHY SHOULD YOU ATTEND
By attending, you will understand how to even more effectively:
- Organize your multicultural teams in the workplace into
one strong, cohesive, high-functioning unit
- Streamline processes to reduce redundant work, save
money, and ensure that everyone understands their roles
- How to deal with troublemakers at work, along with
under-performers, department rivals, bosses from hell, and other
personality types
- How to build a high-performance multicultural team and
improve your team's morale, motivation and productivity.
- Would you like your team to perform on all cylinders,
like a well-oiled machine?
- Would it help to significantly improve your team’s
effectiveness and efficiency?
- How to deal with troublemakers at work legally who are
dragging everyone else down?
- Any issues dealing with your boss?
- Is it worth 90 minutes of your time to improve your
team’s morale, motivation and productivity?
If you answered “YES” to any of these questions, then
come laugh, listen and learn as Chris DeVany leads us all through those
important topics, key questions and answers we all need to be able to address
effectively to improve our team members’ and team’s performance!
AREAS COVERED
- You’ve Just Started Managing a Team … Now What?
- Before you start: pre-planning the approach
- The first day: what do you say? What do you hear? How
do you respond?
- The first week: what are the top 3 priorities?
- The first month: success against the top 3; next steps
- The first 90 days: managing results, raising the bar
- Distinctive Customer Service: Using Under-Promising and
Over-Delivering to Master Profitable Relationships
- Before: products, service and relationships: how do
you distinguish yourself, your team and your organization?
- First day: developing a cogent market analysis for
your enterprise and your customers
- First week: approaching customers and prospective customers
- First month: communicating effectively to grow the
enterprise
- First 90 days: using referrals and testimonials to
perfection
- Communication Breakdowns; What to Do and What Not to
Do”
- Before: what’s the problem as I see it?
- First day: what’s the problem as they see it?
- First week: let’s relate, strategize and implement
solutions together – RSI in action
- First month: repeating and building on success,
dismissing ‘what and who doesn’t work’
- First 90 days: the 12-week team communication action
plan — it works!
- Facilitating Change: How to Get the “Ain’t It Awful” On
Your and Your Team’s Side
- Before: clarifying and confirming for yourself what
the top anticipated change is / changes are
- First day: communicating anticipated changes to your
team, gaining their input
- First week: the team approach to addressing change
priority #1 – implementing action plans
- First month: team results against top 3; weekly
review, charting progress, facilitating results
- First 90 days: how’d we do against our top 3?
recognizing and building on success, dismissing what and who doesn’t work
- Ridding Yourself Of That ‘One Little Troublemaker’
Legally and Ethically – In 5 Easy Steps
- Before: who is the problem? What approaches have we
tried? What worked and what didn’t?
- First day: privately inviting the ‘troublemaker’ into
a collaborative, problem-solving conversation, using RSI to solve
performance problems (relate, strategize, implement), using action plans
- First week: progress against action plan from
troublemaker and troubled team
- First month: reviewing one month’s performance and
clarifying and confirming salvageability
- First 90 days: still with us or gone? Progress against
action plans, cut or contributing?
- “The Boss from Hell” – Help Is On the Way!
- Before: discussing with trusted others, seeking advice
- First day: approaching the boss collaboratively
- First week: that important conversation: progress or
‘punt’?
- First month: what’s improved and what hasn’t?
- First 90 days: reviewing working relationship progress,
charting next steps
- Your Team is Clashing With Another Team – Getting
Everyone on the Same Page
- Before: writing down your “clash assessment”
- First day: meeting with your team to clarify current
state and desired state
- Second day: meeting with other team’s manager to
clarify same
- First week: facilitating two teams meeting or two
managers meeting to craft working action plans
- First month: what’s improved? Building on success…what
hasn’t? Taking corrective action
- First 90 days: charting progress, reviewing working
- Budgeting – Getting the Help You Need From Others to
Save Yourself Time, Energy, Frustration and Money
- Before: I hate budgets! Asking a financial manager for
help and getting it
- First day: meeting with manager-helper, presenting
data, receiving brutally honest feedback, action planning
- First week: budget action planning: progress against
top 1, 2 and/or 3
- First month: budgeting monthly, progress reporting
- First 90 days: budgeting quarterly, verifying progress
- From Forming to Performing – The Top 10 Ways to Develop
a Managing “Rhythm” That Works for You and Your Team
- Before: in which ‘stage’ is our team?
- First day: meet with team to share assessment, ask for
solution input, action planning
- First week: progress against action plan?
- First month: have we ‘hit’ our top 3 goals?
- First 90 days: after 3 months, what do we do to
continue growing? Team member and team action plans
- Managing a Remote or “Virtual Team” – How to Manage
People Effectively in Multiple Locations
- Before: planning that all-important, face-to-face
meeting with your entire team
- First day: conducting a highly-effective kick-off
meeting
- First week: getting each of your “location teams” up
to speed
- First month: how are we proceeding effectively against
plan? Checking in
- First 90 days: how are we doing against plan? Engaging
each of your teams in effective performance planning
LEARNING OBJECTIVES
In keeping with the book published by McGraw Hill, what key
steps do you want to take TODAY to address your effectiveness with:
- Managing multicultural teams
- Customer service
- Communication
- Facilitating change
- How to deal with troublemakers at work
- Managing your boss
- Clashes between two teams
- Managing performance
- Budgeting
- Taking a team from any of three stages to peak
performance
- Virtual team building
WHO WILL BENEFIT
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
Use Promo Code MKT10N and get flat 10% discount on all purchases
To Register (or) for more details please click on this below
link:
http://tinyurl.com/yyuo6kez
Email: support@trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
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1:00pm to 2:30pm
Doors open at 1:00pm
General Admission: $159.00
26468 E Walker Dr, Aurora, Colorado 80016<br> 26468 E Walker Dr, Aurora, Colorado 80016<br> Aurora, Colorado 800, 80016-6104
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